Customer Success Manager

Om jobbet

As a Customer Success Manager, you will be the trusted advisor for our clients post-sale. You will lead onboarding, training, and ongoing support to ensure smooth implementation and maximum value from our solutions. Your mission is to build strong relationships, reduce churn, and foster customer loyalty

Responsibilities:

Manage customer onboarding and implementation processes

Coordinate with internal teams for delivery and installation

Provide training and weekly follow-ups to ensure adoption

Monitor customer health and act proactively to prevent churn

Advocate for customers internally and provide insights to the Product Team

Identify upsell opportunities and promote product value

Review complaints and continuously improve customer experience

Competencies:

3+ years in customer success, account management, or project coordination

Experience from Sales roles or involvement in sales processes

Experience in SaaS, mobility, or tech solutions preferred

Strong communication and organizational skills

Ability to manage multiple projects and stakeholders simultaneously