Om jobbet
We have a new vacancy for a Client Success Advisor!Reports to: Senior Manager Service and Implementation
Location: Kungsgatan 64, 111 22 Stockholm, Sweden
Hybrid working: 3 days in office and 2 days from home
We are looking for a strategic and client-focused Client Success & Compliance Advisor who combines strong relationship management skills with deep operational and regulatory understanding.
This is a hybrid role where client partnership meets compliance ownership. You will ensure long-term client satisfaction while safeguarding that our payroll and service delivery operates fully compliant with local regulations and internal standards.
You will act as a trusted advisor to clients, an internal compliance champion, and a bridge between Service, Implementation, and Operations.
Key Responsibilities:
Client Success & Relationship Management
- Own and develop strategic client relationships
- Act as primary point of contact for escalations and complex matters
- Drive client retention, satisfaction, and long-term partnership growth
- Conduct business reviews and proactively identify improvement opportunities
- Translate client needs into internal action plans
Compliance & Governance
- Ensure payroll delivery is compliant with local legislation and regulatory requirements
- Act as compliance subject matter expert internally and towards clients
- Support audits and internal control processes
- Drive standardization and best practice ways of working
- Partner with Service Teams to ensure documentation and processes meet regulatory standards
Cross-Functional Collaboration
- Work closely with Implementation, Service and Product teams
- Contribute to process improvements and risk mitigation initiatives
Who You Are:
- +2 years of experience within Client Success
- Experienced within payroll, HR services, or regulated service environments
- Strong knowledge of payroll compliance and local labor legislation
- Commercially aware with a strategic mindset
- Confident in managing senior client stakeholders
- Structured, analytical and risk-aware
- Able to balance operational detail with strategic oversight
- Excellent communication skills in Swedish and English
What we offer:
Hybrid, 3-2
Generous wellness benefits
39-hour workweek
Occupational pension
Be yourself in a culture that values fairness, inclusion and belonging, and allows for diverse perspectives and insights.
Belongingness: Join one of ten Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
Great career opportunities in a dynamic environment with many opportunities to develop.
Be your healthiest with great benefits from day 1.
Focus on mental health and well-being We are here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for each other.
Work for a company dedicated to giving back and creating a lasting, positive impact on the communities where we work and live.
Give Back - paid time off to volunteer for a cause of your choice
