Are you our new Catalog Manager?

Om jobbet

We are looking for an experienced ITIL ServiceNow Catalog Manager who can take full ownership of the ServiceNow Service Catalog and act as a strong customer-facing role across operations, development, and transitions. You will be a central key person responsible for ensuring that the Service Catalog is ITIL-anchored, business-oriented, and delivers a high user experience - from design and customer dialogue to testing, transition, and stable operations.

The position is based at one of our three Nordic locations: Ballerup, Drammen, or Malmö, and you will be part of a Nordic team.

Note: The position requires that you obtain national security clearance.

Responsibilities

• Ownership of the ServiceNow Service Catalog
• Ensure that Catalog Items are ITIL-compliant and governed
• Drive and facilitate customer meetings and workshops
• Plan and actively participate in transitions from project to operations
• Ensure customer testing (UAT) of Catalog Items before production release
• Close collaboration with process Owners, ServiceNow Developers, Delivery Teams and Project Managers.
• Ensure correct configuration and functionality of:
• Request Management (REQ / RITM / TASK)
• Flows / workflows
• Approvals, SLAs, and notifications

We expect that you:

• Have in-depth knowledge of ITIL (preferably ITIL 4) and documented experience with ServiceNow ITSM
• Have a minimum of 3-5 years of experience with Service Catalog and Request Management
• Are comfortable taking the lead in customer-facing situations
• Can drive dialogue, expectation alignment, and decision-making
• Are used to working in a structured manner in transition and change initiatives
• Can translate complex requirements into clear solutions and messages
• Have participated in larger ServiceNow transitions or transformations
• Have worked in enterprise environments with governance and compliance
• Have experience presenting at both tactical and strategic levels
• Are fluent in Danish, Norwegian or Swedish, as well as English, both written and spoken

We offer

• A central and visible role with significant influence
• Close collaboration with customers and the business
• A mature ServiceNow environment with a focus on quality and structure
• The opportunity to shape catalog and process maturity

About Atea Managed Services

We are experts in IT operations and help our customers free up resources and increase efficiency. We deliver high-quality operational services in customer data centers, in Public Cloud, or in Atea Cloud. Atea Managed Services is represented in five countries with more than 1,500 employees and 24/7 operations.

Contact and application

If you have questions about the position, you are welcome to contact: Jutta Kejser atjutta.kejser@atea.dk