Application Support Specialist

Om jobbet

The Application Specialist in Service Performance is responsible for the 2 nd line support function of the following systems, applications and products :

Consumer Applications
- Customer Mobile App (iOS & Android)
- Customer Web Portal

Installation & Maintena nce tools
- Installation & Maintenance Applications
- Internal Support Tools

Verisure product family
Th e Verisur e produc t family and h o w t h e whole alarm syste m o p e r a t e s a n d i n t e r a c t s e . g . b e t w e e n the C entral Unit and all per ipherals (Magnet Contacts, PIR/Cameras, Smoke Detectors etc.) .

Applications and products may change over time as we continuously develop our products an d services.

• First point of contact for support and escalations from 1st line support functions / Super Users in Country Operations

• Responsible for efficient collaboration , interaction , troubleshooting and resolution during incident management between effected countries , 1 st line support and 3 rd line support functions in Technology and/or with e xternal vendor / s

• The 2 nd line support function includes responsibility to manage support issues and incident s reported (escalated) from the 1 st line support of the applications in scope .

• Responsible for the creation and maintenance of U ser documentation to 1 st line Support / Super Users

• Responsible for User training to 1st line / T rain - the - trainer

• Responsible for p ost . production release verification during/after Application R eleases and Data Center Site Switches

• Actively participate and assist RnD / Product Development / Product QA through the development phases until the In Life Operations -phase of new products .

• Contribute continuously with the target to improve our processes & ways of working within the team and with our stakeholders
  

About Verisure

Verisure is a global

leading provider of professionally monitored security solutions. We are an international company with a start-up mindset, fast, agile, and lean, high-performance and value driven. We protect million of customers in 17 countries. Our business model integrates product development, design and sales with installation, outstanding service and a 24/7 professional monitoring solution. We protect people from intrusion, fire, and flood - and we save lives.

Over the past years, Verisure has experienced an exceptional and resilient financial performance with a very long track record of double-digit growth - thanks to continuous drive for Innovation, our very sophisticated Go-To-Market approach and replicable business model for expansion into new countries. We are now supporting the business' next phase of growth with a robust business plan for value creation. Verisure's success depends on its people, and we invest in them every day. Working with Verisure is being part of an industry leading world-class company that has a strong entrepreneurial spirit.