Application Support Senior Digital Services 16742

Om jobbet

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Overview

We are looking for a Senior Application Support Consultant

What you will work on

Providing application support for Trip & Tracking and Map Tracking teams

Proactively monitoring systems to reduce production incidents and downtime

Managing incidents and support cases through support channels such as email and Slack

Monitoring logs, alarms, and system performance metrics

Analyzing graphs, dashboards, and monitoring data to detect anomalies

Handling critical alerts and alarms related to system thresholds or queue growth

Acting on alarms and incidents through monitoring tools such as BSM

Notifying managers and product owners about critical incidents (P1, P2)

Participating in daily runtime meetings focused on production system status

Quickly identifying root causes of incidents and coordinating with the responsible teams

Working proactively to prevent recurring issues and improve system stability

Monitoring deployments and being extra attentive during releases in PROD and QA environments

Supporting development teams with troubleshooting and incident communication

Handling escalated support cases and coordinating resolution

Training first-line and second-line support teams on services and support procedures

Continuously improving knowledge of the team's services and systems

Identifying opportunities for operational improvements and reliability enhancements

What you bring

University degree in Computer Science or a related technical field

Minimum 5 years of experience in application support or production support roles

Strong troubleshooting and incident management skills

Experience working with monitoring and observability tools such as Grafana and Kibana

Experience analyzing logs, system metrics, and monitoring dashboards

Knowledge of server-based or cloud-based infrastructure environments

Ability to investigate databases and validate system data

Experience supporting complex backend and frontend systems

Strong communication and stakeholder collaboration skills

Ability to work proactively and independently in incident management

Experience coordinating support processes and handling escalations

Positive team-oriented mindset with strong ownership and accountability

Experience with Java-based systems (Java 17+) is considered a plus

Based in or able to work in the Gothenburg area

Fluent in English (spoken and written)

Valid EU citizenship or Swedish work permit