IT Technician

Om Norla:

Norla är ett IT- och Managementkonsultföretag som drivs av kundnöjdhet. Vi arbetar i en mångkulturell miljö och vi drivs av vår princip "Mind and Heart". Vi värdesätter att våra relationer med medarbetarna säkerställer deras professionella tillväxt och framgång. Vi arbetar tillsammans i ett nätverk av stora företag för att hitta de bästa talangerna för att stödja våra kunder.

What You’ll Be Doing:

• Provide top-notch IT support to our employees, regardless of their location.
• Assess and address IT issues through various channels including IT Bars and support platforms.
• Handle escalated requests and offer personalized remote assistance for hardware and software challenges.
• Ensure the smooth operation of printers, meeting room technology, and other IT equipment across our offices.
• Administer and perform upkeep tasks for systems like Google Workspace, JAMF, and LDAP.
• Collaborate closely with different teams to maintain global alignment within the IT Support domain.
• Regularly update and create support documentation to keep our processes efficient.
• Cultivate relationships with vendors through meetings and engagements.
• Participate in projects and office setups, providing IT support and expertise.
• Serve as a key point of contact for troubleshooting and supporting our IT Support Technician.
• Assume responsibilities as an incident, problem, and change manager when necessary.
• Handle back-office duties to ensure seamless operations.

Who You Are:

• Possess 2-4 years of experience in a helpdesk environment.
• Demonstrate expertise in supporting macOS and Windows systems with a focus on customer-centric support.
• Familiarity with client and software deployment methodologies.
• Proficient in using Terminal.
• Effective communicator in English, both written and verbal.
• Embrace a growth mindset, showing curiosity and adaptability to new technologies.
• Analytical thinker with a knack for troubleshooting and suggesting improvements.
• Collaborative team player who actively engages with stakeholders to solve problems.
• Aligned with our company values and committed to embodying them.
• Self-motivated and proactive, capable of working independently and inspiring others.
• Reliable, with a sense of urgency and ability to manage multiple deadlines.
• Strong communication and customer support skills, maintaining professionalism at all levels.
• Flexible and adaptable to the fast-paced nature of our environment.