Full Time Chat Agent with Swiftcourt Customer Success

Full-Time Chat Agent with Swiftcourt Customer Success

Are you passionate about providing top-notch service and solving problems with a smile? Do you speak fluent Swedish or Norwegian? If so, we want you on our team at Swiftcourt!

About Swiftcourt:

At Swiftcourt, we're on a mission to simplify peer-to-peer business transactions. With over 1.5 million users and still growing, we provide smart, digital solutions for contracts, payments, and more. As our user base expands, so does our need for exceptional customer support.

Your Role:

As a Customer Success Agent, you'll be the friendly face behind our chat and email support.

Your mission? To ensure our users feel supported throughout their Swiftcourt journey. From legal queries to technical troubleshooting, you'll be the go-to person.

What You'll Do:

• Provide timely and friendly support to users across Europe via chat and email.
• Guide users through obstacles with patience and expertise.
• Collaborate with the Swiftcourt team to explore new ideas and improve processes.
• Embrace change and thrive in a dynamic startup environment.

Is This You?

• High School Diploma or relevant work experience.
• You have previous experience in other customer service jobs or other service-related jobs
• Flexible schedule for full-time employment.
• Service-minded attitude with a knack for multitasking.
• Positive, patient, and confident demeanor.
• Self-starter with a passion for learning.
• Fluent in English and either Swedish or Norwegian.

Bonus Points for:

• Advanced knowledge of another European language.
• Basic HTML and CSS skills.
• Understanding of basic contract law.

Type of Employment:

We are looking for someone to join us full-time

Perks:

• Work from our beautiful offices in Dockan, Malmö, or your favorite remote location.
• Join a fun, innovative team where creativity is celebrated.
• Looks great on your CV! Do you want to make a career in law or e-commerce? We can tweak your responsibilities to set you up for a great start.

Application and Timeline:

Please email your CV and a short introductory text to our customer success team leader Alexia (alexia.frieberg@swiftcourt.se), with the subject line “Customer Success Agent’’.

We aim to keep our interview processes as short and smooth as possible. Therefore we are looking to make a decision by the end of May and hopefully set a start date just after depending on your availability.

We value people over bureaucracy, so for the right candidate, we’re always flexible.