Finnish-speaking Customer Support Agent to sunny Malta

If you are passionate about Customer Service, have a genuine interest in iGaming, and want to learn more this position could be for you. No iGaming experience – No problem, our client will teach you everything! Our client wants you to: Be a fluent or native Finnish speaker with a C1 level of English, both spoken and written Be flexible and willing to work on a shift basis Have experience working with customers, listening to their needs, and providing the best solutions Be an excellent listener, have an empathic approach and take pride in giving an excellent service to our players You have exceptional organisation skills (including arriving on time, meeting deadlines, and finding accurate information in a timely manner). You are detail oriented with the ability to handle stressful situations while maintaining a positive attitude Be an individual who is open to constructive feedback Be a team player that can also work independently As a Customer Service Agent, you will be the first point of contact for our client's players though live chat, email, and phone calls delivering the best possible experience. You will: Enable our client's players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations Identify and support players in any difficulties they might encounter Provide explanations to customers about products/site/policies/ promotions, etc. Update customer account/details with necessary information when needed Understand, guide, and support players in Responsible Gambling Collaborate with our client's Fraud and payments team in customer queries Understand AML and report any suspicious activity Employee benefits: Private health insurance Free breakfast and lunch Wellness allowance Birthday leave Company and Team building events Relocation package to Malta including flight and 2 weeks of accommodation And much more! The recruitment process Online assessment Final interview with the hiring manager(s) Reference check (two previous employers) and Police conduct Required language: Finnish