Customer Success Manager

Jobbify är en jobbplattform för vassa kandidater. För kunds räkning har vi publicerat denna annons, vill du komma i kontakt med den slutgiltiga arbetsgivaren kan du klicka dig vidare till annonsen: Are you ready to join a fast growing scale-up that's changing the way global brands and agencies digitize their media management? Mediatool are looking for a passionate Customer Success Manager in Stockholm, Sweden who excels at building strong client relationships and maximizing the use of innovative tools. Does this sound like you? Apply now! 💼 Your Role: As our next Customer Success Manager, based in Stockholm, you will be a crucial member of our team, responsible for:

• Setting up new customer accounts and leading onboardings.
• Proactively engaging with customers to minimize churn.
• Developing strategies to enhance customer engagement and upsell effectively.
• Providing stellar customer support and enhancing our Help Center.
• Relaying customer feedback to our Development team and nurturing ongoing customer relationships

⭐️ Who You Are:

• You have at least 2 years of experience in Customer Success, Relationship Management, or as a Service Manager within the tech industry, preferably in a SaaS company.
• You have a proven track record of building strong relationships with customers, particularly at the executive level.
• You possess exceptional project and change management skills, with keen attention to detail.
• You are a team player, comfortable working with teams across various time zones and especially attuned to the Scandinavian business culture.

🤝 Our Offer:

• A competitive salary and a key role in our dynamic Sales, Marketing, and Customer Success (SMaCS) team.
• Opportunities to grow quickly in a fast-paced start-up, both locally and globally.
• An international working environment with a deep focus on the Nordic market.
• A company culture that encourages proactivity, shared goals, and teamwork.

Mediatool is a rapidly growing Software as a Service (SaaS) company helping local and global brands manage their media more effectively. Our clients include major names like Kellogg's, Estée Lauder, and H&M, who trust our platform for their marketing planning and performance management. Apply now! Let’s connect and explore how you can contribute to our team in Stockholm. We're reviewing applications on a rolling basis, so don't wait with your application!