Customer Service Executive

Mission

We have a fantastic opportunity in our Customer Service Team based in Åmål, Sweden. This is a rewarding role in which you will contribute to ensuring the best possible service to our customers, in the most cost efficient way, at all times.

Responsibilities

• Order management A-Z; registration, monitoring and invoicing on SAP.
• Respond, through various communication channels and in a timely manner, to questions and enquiries from our customers regarding various topics such as; orders, deliveries, prices, invoices, certificates etc.
• Ensure customers are continuously updated on their orders in case of delays or any other discrepancy against their confirmed order.
• Ensure that the Incoterms, payment terms, prices etc. are accurate and according to customer contracts on our sales orders on SAP.
• Support the sales organisation in the quote process if/ when needed
• Ensure that claims and complaints are correctly registered if/ when administrative support from the sales organisation is requested
• Support the Calderys cash collection team and financial service centre on reducing the overdue accounts.
• Ensure the accuracy of sales prices on SAP and maintain customer prices on SAP Administration of customer consignment stocks.
• When requested, obtain transport costs and ensure these are relayed to the customer.
• Ensure inventory transactions are accurately logged and support cycle counts and reconciliation activities when requested.
• Actively participate in various activities and workshops connected to continuous improvements within the scope of customer service.
• Administration connected to dispatch of customer orders.
• Other tasks may be included depending on local organization/ needs.
• Import/ export declarations o Issuing of different types of certificates
• Stock replenishments
• Purchases of office supplies, raw materials and secondary RM
• Support on various front desk reception tasks; postal services, meeting and meal arrangements etc.

Requirements

• Working with Google Suite
• ERP -SAP
• CRM - Sales Force
• 2-5 years of previous experience from similar administrative role
• Knowledge in import/ export procedures
• Fluent in English and Swedish
• Additional language is an advantage as we are operating in an international environment
• Excellent interpersonal and communication skills
• Strong organisational and time management skills
• Agile and flexible
• Team Spirit and collaboration

The job is Fulltime, starting date as soon as possible.

Go here to apply: https://egmk.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/2435/?utm_medium=jobshare

ABOUT US

Calderys Group

Calderys is a leading global solution provider for industries operating in high temperature conditions. The Group specializes in thermal protection for industrial equipment with a wide range of refractory products, and advanced solutions to enhance steel casting, metallurgical fluxes and molding processes.

As an international business with a presence in more than 30 countries and a strong footprint in the Americas through the brand HWI, a member of Calderys, we offer our employees a world of opportunity.

With a legacy of over 150 years, and an unwavering commitment to excellence, we continue to shape our future through teamwork, customer-centricity and a proactive mindset. We are the vital partner of all high temperature industries and our purpose places sustainability and innovation at the heart of our business. It reflects our reason for existing: to support our customers building a better world through sustainable solutions.

Our values are a driving force in this purpose: We are tenacious, accountable, multicultural and authentic..

In our company, performance is recognized and learning is promoted. Our services and solutions depend upon the expertise and commitment of our employees. So we ensure that they have the scope and opportunities to develop their potential within a diverse, inclusive and collaborative setting. It is an environment for people to grow, where every day is a new day and more exciting than the last.

Calderys - Forged in legacy. Fueled by excellence.

For more information, please visit Calderys.com