Technical Support Engineer for Connected Services

Om jobbet

Role Summary

As Technical Support Engineer your primary responsibility is to deliver expert-level technical support to Scania Business Units globally. This role plays an integral part in ensuring the smooth operation of our customers connected fleet and maintaining high customer satisfaction. In this role, you will gain in-depth knowledge of Scania's products, support tools and trouble-shooting methods, while having the opportunity to establish a robust global network within the company.

Job responsibilities

In this role, you will:

• Collaborate with Business Units and provide expert assistance to Local Technical Support and Fleet Management System administrators across different regions.
• Manage incidents from start to finish, performing structured troubleshooting and diagnostics until a resolution is reached.
• Support Customer Success Agents by handling cases escalated from first-line support.
• Work closely with Scania teams such as developers, testers, field quality specialists, and Research & Development when third-line support is required.
• Contribute your expertise to development projects that strengthen and evolve Scania's connected services.
• Participate in knowledge sharing and quality assurance through training activities, documentation improvements, and process compliance.
• Drive continuous improvement by identifying opportunities to refine procedures, knowledge content, and ways of working.

Who You Are

We believe you have:

• At least 3 years of experience in a similar support-focused role, such as Technical Support, IT Specialist, or Network Specialist.
• Expertise in one or several relevant areas, for example: Fleet Management Systems, digital services, electrical systems (CAN / Ethernet / TCU / ECU), telecom, or network technologies.
• Strong troubleshooting capabilities, with experience in advanced diagnostics and incident process management (considered an asset).
• Fluency in English, with excellent written and verbal communication skills for effective interaction with global teams and customers.
• A strong customer focus, combined with effective problem-solving, clear communication, and a structured, collaborative approach to teamwork.

Scania Offers

We offer a dynamic, flexible workplace with hybrid work options, including Scania Sergel and Midway hubs. With a structured development plan and courses, Scania supports your career growth both locally and internationally.

Benefits include training at our health center Gröndal or wellness allowance, result bonus, flexible hours, and company car leasing. Scania also hosts events for employees and their families, and Stockholm residents enjoy direct access to Södertälje via Scania Job express buses for an easy commute to Södertälje.

Application

We look forward to receiving your application, consisting of your CV and kindly ask you not to share a cover letter to ensure an efficient and unbiased recruitment process for all parties.

Apply as soon as possible, no later than 2026-03-08. Screening will take place on an ongoing basis during the application period. Logical and personality tests may be used as part of the selection process, and a background check may be required for this role.

If you have questions or would like more information, please contact:
Cecile Jourdain, Group Manager, cecile.jourdain@scania.com

We look forward to your application!

Requisition ID: 25489

Number of Openings: 1.0

Part-time / Full-time: Full-time

Permanent / Temporary: Permanent

Country/Region: SE

Location(s):
Södertälje, SE, 151 38

Required Travel: 0%

Workplace: Hybrid