Technical Support Engineer EV Charging Solutions (2nd Line) - 16693

Om jobbet

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Overview

We are looking for a Technical Support Engineer (2nd Line)

What you will work on

Handling support tickets related to incidents, problems, and how-to questions

Performing advanced troubleshooting using backend systems and analytical tools

Identifying issues across systems, processes, and integrations

Resolving issues directly or escalating to 3rd line support teams

Supporting customers with complex technical questions

Participating in Root Cause Analysis (RCA)

Creating and maintaining knowledge base documentation

Managing and tracking support cases and resolutions

Collaborating with internal teams to ensure efficient issue resolution

What you bring

University degree in Electrical Engineering, Industrial Engineering, Computer Science, or similar

Around 0-5+ years of relevant experience (junior to mid-level profiles considered)

Strong technical understanding and analytical mindset

Ability to troubleshoot across multiple systems and workflows

Customer-oriented and solution-focused approach

Strong communication and documentation skills

Ability to manage and track multiple support cases

Interest in charging solutions, electromobility, and energy systems

Fluent Swedish and English communication skills (spoken and written)