Swedish Customer Support

Om jobbet

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Come and work with us.

Are you Swedish native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment in historic Athens?

So we have the perfect opportunity for you!

Your future project: join our Swedish Customer Support team.

As a customer service specialist in this project, your daily responsibilities will include:

Provide the highest level of support to our customers via phone and email on a range of issues

Give accurate, valid and complete information by using the right procedures

Be the owner of the customer query and ensuring a timely resolution and response

Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner

Meet and exceed our customer service quality goals, compliance regulations and productivity targets

Create amazing customer experience that people value and we are proud of

Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or proficient level of Swedish (C2)

Intermediate level of English (at least B2) both verbal and written

Strong communication skills - with excellent phone conversation skills, attentive listening and superior writing skills

Analytical and problem solving skills with strong attention to detail

Desire to learn and advance, be a curious investigator and problem solver

Must hold EU citizenship or valid work permit for Greece

Be a local candidate or willing to relocate to historic Athens, Greece

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Very competitive wages and stability

Fully paid training

Permanent contract

Private healthcare

Continuous learning/development opportunities

Competitive career opportunities

A safe, friendly, diverse, supporting and technological company

International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)

EverBetter wellness program (Fitness room in our premises & Personal Trainer)

Relocation package that includes: Flight tickets to Greece, Airbnb accommodation for your first month in Greece, taxi form the airport to Airbnb, Support with issuing documents in Greece

Apply Today!

At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.

As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.

We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.

Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.

If you have questions about the position please contact us at: Greece_RecruitmentTeam@foundever.com