Support Technician

Om jobbet

Job Description:

Support Technician

Be part of delivering Sweden's best support.

We are looking for someone who wants to work with providing support in a modern and growing company where you have the opportunity to develop - both in your role and together with us at Easit. In our support department, we are passionate about long-term customer relationships and quality in every contact.

About the role

As part of the Easit support team, you will help our customers with user support, troubleshooting and easier configuration in our products Easit GO and Easit IO. Cases are registered and documented in our case management system and are mainly handled via email, but also via telephone and remote support. The questions that come in are often varied and complex, which makes the work both educational and developing. You will be in contact with users who have training in our products but who now need your expertise to move forward.

With us, you work remotely with access to office space if needed.

Working hours are 08.00-17.00, Monday to Friday.

Your responsibilities

• Receive, troubleshoot and describe solutions to cases via email, phone and remote
• Perform simpler configurations and quality assure deliveries
• Document in a structured way in our case management system
• Share knowledge and best practices with colleagues.

Who you are

You have a great interest in technology and a service-oriented manner. You thrive in collaborations, communicate clearly and take your own initiative. The pace can be fast - that's why you're structured, prioritize smartly and always keep the customer's experience in focus.

Qualifications (this is what we think you have)

• Service minded
• Good knowledge of Swedish and English, spoken and written
• Habit of documenting clearly and accurately
• Understanding of ITIL processes (certification is a merit)
• Technical expertise in SOAP, REST, GraphQL, J-SON and PowerShell.

Meritorious

• Experience in software support
• Experience with Easit GO
• Interest in AI (ChatGPT, PowerAutomate, and Copilot).

Why Easit?

Easit is a Swedish product company that develops software for organizations that internally or externally deliver service and support. Our portfolio includes helpdesk systems, ITIL support, time reporting and project follow-up, asset registers, and contract and deviation management. With us, you get to influence, develop and be a key person in the team that sets the standard for really good customer experiences.

Practical

• Scope: Full-time
• Type of employment: Permanent
• Working hours: 08.00-17.00, Monday-Friday
• Workplace: Remote work with access to office space if needed
• Start: By appointment .

Business Unit:
Easit ESM
Scheduled Weekly Hours:
40
Number of Openings Available:
1
Worker Type:
RegularCareer Site:

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

IS THIS YOU?