SOP Manager FP

Om jobbet

Job Description

At Electrolux Professional Group we hire to meet needs beyond tomorrow

UNLOCK YOUR POTENTIAL

At Electrolux Professional Group, we believe potential powers progress. We're not searching for perfection-we're looking for people with the right mindset. If you're curious, resilient, and ready to grow, you'll find the space to lead, innovate, and together with us Meet the needs beyond tomorrow.

https://www.electroluxprofessionalgroup.com/en/join-us/

SOP Manager Finished Products

As SOP Manager for Finished Products you will be responsible for leading the SOP team and a part of the daily operations to achieve business objectives.

The team serves as the primary point of contact for independent international sales companies and importers, handling customer inquiries. This role combines leadership and coaching with a strong focus on developing, harmonizing, and continuously improving processes.

Responsibilities

WHAT YOU'LL BE DOING

• Responsible for the daily SOP operations and business goals
• Management and development of the SOP team
• Improve and maintain the processes and systems required for daily operations
• Active participant in the Customer Service management team and the development of Global BA Laundry Customer Service
• Lead and coach SOP team to ensure smooth daily operations
• Oversee order entry and delivery alignment
• Standardize processes to boost quality, productivity, and customer satisfaction
• Maintain SOP documentation and ensure compliance with OTC master data
• Manage relationships with customers, factories, and stakeholders
• Support Customer Service Manager and global customer needs
• Distribute workload and secure team backup solutions
• Monitor backlog, expedite orders, and coordinate capacity checks
• Provide KPI reports and operational insights
• Handle HR activities: performance reviews, goal setting, recruitment, onboarding/offboarding

Qualifications

WHAT'S NEEDED FOR YOU TO THRIVE

• University degree within Logistics/Transportation/Supply chain management or equivalent
• Solid knowledge of MS office, especially MS Excel
• Fluent in written and spoken Swedish and English
• 3-5 years of relevant experience
• Knowledge of order, purchasing, transportation & logistic processes
• Excellent communication skills

OUR CULTURE IN 4 WORDS

Be Customer Obsessed. Build Trust. Be Bold. Act Sustainably.

(We're building it every day - and we'd love your help.)

WHAT'S IN IT FOR YOU

Trust, ownership, and the opportunity to grow

• Be part of a company grounded in customer focus, sustainability leadership, innovation, and social impact. We aim to Meet Needs Beyond Tomorrow

• The possibility to work hybrid and build a flexible worklife balance

• Be part of an industry shift that makes a difference - in how people live, cook, clean, care, and serve

• Plus: country-specific perks and benefits designed to support your well-being.

About Us

Electrolux Professional Group - meeting needs beyond tomorrow

Electrolux Professional Group is the sustainability leader in our industry and one of the leading global providers of food service, beverage, and laundry equipment for professional users. Our innovative products and worldwide service network make our customers' work-life easier, more profitable - and truly sustainable every day. Our solutions and products are sold in over 110 countries. In 2024, the Electrolux Professional Group had global sales of SEK 12.5bn and approximately 4,300 employees. Electrolux Professional's B-shares are listed at Nasdaq Stockholm. For more information, visit https://www.electroluxprofessionalgroup.com