Servicekoordinator / Dispatcher

Om jobbet

At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. With us, your work has an impact. Your work moves the world!

Join us and take your career to the next level

The Service Coordinator is responsible for planning, coordinating, and following up on service assignments for the company's customers. This role is central to ensuring efficient use of resources, high customer satisfaction, and smooth collaboration between technicians, customers, and internal teams.

What are your key responsibilities:

• Service Planning & Scheduling: Plan and schedule technicians for service, repair, and maintenance of machinery.
• Work Order Coordination: Manage incoming service requests and assign work orders based on technician skills, location, priority, and availability.
• Spare Parts Management: Ensure required spare parts are delivered prior to each assignment.
• Urgent Task Prioritization: Quickly and efficiently prioritize and manage urgent service cases.
• Follow-Up & Reporting: Monitor ongoing and completed assignments, document activities in the system, and contribute to reporting.
• Administrative Support: Support the Service Manager with planning, statistics, and other administrative tasks as needed.

What we offer you:

• Flexibility that works: Hybrid work and a healthy work-life balance.
• Unlimited development opportunities: Training and career growth.
• Innovative technology: Work with industry-leading equipment and solutions.
• Job security: Permanent position with competitive benefits.
• Meaningful work: Contribute to sustainable development and global trade.
• Strong company culture: Be part of Kalmar's values and community.
• Technical challenge: Every day brings new problems to solve.

What you bring to the role:

• Relevant Education: High school education, preferably with a focus on automotive or technical studies.
• Industry Experience: 2-3 years of experience in coordination, planning, or administrative work within service, workshop, logistics, or similar operations.
• Technical Industry Background: Experience in the machinery or automotive industry is highly desirable.
• System Proficiency: Strong computer skills and experience with business systems such as SAP, Salesforce, and Google Workspace.
• Communication Skills: Strong verbal and written communication skills in both Swedish and English.

Ready to elevate your career? Apply today!

If you're ready to take on a challenging and rewarding role as a Service Coordinator, we'd love to hear from you. Send your application and join us in keeping our service operations running at their best!

About Kalmar
Kalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2024, the company's sales totalled approximately EUR 1.7 billion.
www.kalmarglobal.com