SOP Manager FP

Om jobbet

SOP Manager Finished Products

As SOP Manager for Finished Products you will be responsible for leading the SOP team and a part of the daily operations to achieve business objectives.

The team serves as the primary point of contact for independent international sales companies and importers, handling customer inquiries. This role combines leadership and coaching with a strong focus on developing, harmonizing, and continuously improving processes.

WHAT YOU'LL BE DOING

Responsible for the daily SOP operations and business goals

Management and development of the SOP team

Improve and maintain the processes and systems required for daily operations

Active participant in the Customer Service management team and the development of Global BA Laundry Customer Service

Lead and coach SOP team to ensure smooth daily operations

Oversee order entry and delivery alignment

Standardize processes to boost quality, productivity, and customer satisfaction

Maintain SOP documentation and ensure compliance with OTC master data

Manage relationships with customers, factories, and stakeholders

Support Customer Service Manager and global customer needs

Distribute workload and secure team backup solutions

Monitor backlog, expedite orders, and coordinate capacity checks

Provide KPI reports and operational insights

Handle HR activities: performance reviews, goal setting, recruitment, onboarding/offboarding

WHAT'S NEEDED FOR YOU TO THRIVE

University degree within Logistics/Transportation/Supply chain management or equivalent

Solid knowledge of MS office, especially MS Excel

Fluent in written and spoken Swedish and English

3-5 years of relevant experience

Knowledge of order, purchasing, transportation & logistic processes

Excellent communication skills