Service Designer

Om jobbet

Service Designer

We're looking for aService Designerto join us at Telia.

I'mAngelika Gertell,Head of Customer Experience & Digital Concepts, and I'm currently searching for someone ready to grow with us. We're a creative, forward-thinking team combining UX, service design, business processes and customer insights to design and implement frictionless, insight-driven flows across all touchpoints to improve conversion, reduce effort, and ensure a consistent experience regardless of channel.

What you'll do:

You will drive transformation by applying human-centered design to understand customer experiences, identify key problems, and shape a clear vision for improvement. You will work across stakeholder initiatives while proactively identifying opportunities and mobilizing teams to deliver meaningful change.

• Develop and maintain the end-to-end Customer Journey vision.
• Lead and execute Service Design projects with structure and momentum.
• Create strong visualizations that foster alignment and enable decisions.
• Analyze customer data to generate insights and help shape customer journey improvements using market best practices and new concepts.
• Act as a key advocate for customer experience and Service Design, driving a customer-centric culture and embedding insights across the organization.

What will help you thrive in this role:

The suitable candidate is proactive, solution-oriented and driven professional who believes customer experience can always be improved. You are a strategic thinker who can move between the big picture and details, combine digital and AI literacy with a human-centered approach, and confidently turn ideas into action.

• Formal education in design or a related field.
• 3+ years of hands-on service/UX design experience, preferably from a big, international organization.
• Experience working in an NPS-driven environment.
• Solid project management skills.
• Strong data analytics skills.
• Fluency in both Swedish and English language (written and spoken).
• Experience with tools such as Figma, Miro or similar.

Join us to shape smarter living for people, businesses, and the planet

At Telia, we're a team of 15 000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As aLeading Telecommunications Operator&Climate Leader, we drive change with large-scale, impactful projects while building a sustainable, inclusive world.

Here, you cangrow your skills, lead meaningful projects, and thrive in a supportive, diverse environment.Whether you're taking your first step or your next, Telia is a place to grow, belong, and make a real impact.

What we offer

When you join us, you'll receive a comprehensive benefits package tailored to your local market, opportunities for remote work, and more. You'll also have the chance to earn a bonus based on your performance and Telia's results.

Ready to make better happen?

We look forward to receiving your application byApril 10th, 2026. Please note that we might close the position earlier if we find the right candidate, so don't wait too long to apply!

Background and reference checks will be part of the process.

Want to know more about this role? Please reach out toAngelika Gertellat angelika.gertell@teliacompany.com.

Equal opportunities

At Telia, we recognize talent byprofessional skills and growth potential.We champion diversity, ensuring every individual's needs are met, regardless of disability, gender, age, nationality, sexual orientation, or social status. Together, we're dedicated to fostering an inclusive work environment whereyour uniqueness is our strength.

Join us and let's make better happen - together!