Service Delivery Specialist (Associate)

Om jobbet

Job description:

• Ability to manage multiple changes under pressure and in fast paced environments
• Coordinate end to end change lifecycle: intake, validation, planning, scheduling, implementation oversight, collision and blackout management, and post implementation review.
• Assess impact, risk, urgency, and dependencies for each change
• Ensure all changes follow ITIL and organisational governance
• Prepare and facilitate CAB meetings and document decisions
• Deep knowledge of ITIL v4 and modern ITSM practices; ITIL certifications preferred.
• Strong ServiceNow tool experience
• Technical fluency across cloud, networking, platform, and application layers.
• Excellent stakeholder management, executive communication, and facilitation skills.
• Structured, data driven approach to metrics, RCA, and continuous improvement.
• Customer centric mindset with a track record of improving NPS or stakeholder satisfaction.
• Ability to operate under pressure and make clear, faster decisions during change.