Senior Service Manager - IT Infrastructure - 12495
Om jobbet
Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.
Assignment Description:
We are looking for a Senior Service Manager - IT Infrastructure to join our dynamic team.
What you will work on:
Secure the delivery of IT infrastructure services in close collaboration with suppliers
Take full accountability for the lifecycle management of assigned services, ensuring end-to-end delivery that meets business and user needs in a cost-effective manner
Ensure services align with business objectives and deliver expected outcomes
Manage financial aspects of services, including budgeting and cost optimization
Oversee operational supplier performance and ensure adherence to contractual agreements
Develop and maintain service roadmaps for ongoing maintenance and development
Ensure service performance aligns with agreed service levels, costs, and quality standards
Manage incidents, problems, changes, and day-to-day operations to maintain service continuity
Produce regular service reports in line with defined SLAs, KPIs, and roadmaps
Integrate infrastructure services into the Solution Train's Way of Working and align with its cadence
Manage business continuity and disaster recovery planning and execution
Assess and manage operational risks to safeguard business operations
Ensure compliance with applicable laws, regulations, and internal policies
Foster a strong customer and risk culture, prioritizing fairness and customer outcomes
Promote cross-functional and cross-country collaboration to enhance organizational effectiveness
Lead with the Ikano values, emphasizing simplicity, common sense, and ethical conduct
Ensure compliance with data protection laws and internal guidelines
What you bring:
Bachelor's degree or equivalent in technology, economics, or a related field
Significant experience in IT service management, including project and financial management
Proven expertise in IT infrastructure domains such as servers, storage, databases, networks, security, and cloud (IaaS/PaaS)
Demonstrated ability to manage and negotiate with vendors in complex, multi-vendor environments
Experience leading teams and planning personnel resources in multicultural organizations
Solid understanding of agile methodologies, cloud platforms, open-source technologies, and digital services
Business-driven mindset with a focus on continuous improvement and service development
Strong communication and negotiation skills with the ability to influence stakeholders and external partners
Demonstrated leadership qualities-proactive, coaching, and inspiring
Experience in regulated industries such as financial services is an advantage
Proficiency in English (spoken and written) sufficient for international collaboration
Assignment Description:
We are looking for a Senior Service Manager - IT Infrastructure to join our dynamic team.
What you will work on:
Secure the delivery of IT infrastructure services in close collaboration with suppliers
Take full accountability for the lifecycle management of assigned services, ensuring end-to-end delivery that meets business and user needs in a cost-effective manner
Ensure services align with business objectives and deliver expected outcomes
Manage financial aspects of services, including budgeting and cost optimization
Oversee operational supplier performance and ensure adherence to contractual agreements
Develop and maintain service roadmaps for ongoing maintenance and development
Ensure service performance aligns with agreed service levels, costs, and quality standards
Manage incidents, problems, changes, and day-to-day operations to maintain service continuity
Produce regular service reports in line with defined SLAs, KPIs, and roadmaps
Integrate infrastructure services into the Solution Train's Way of Working and align with its cadence
Manage business continuity and disaster recovery planning and execution
Assess and manage operational risks to safeguard business operations
Ensure compliance with applicable laws, regulations, and internal policies
Foster a strong customer and risk culture, prioritizing fairness and customer outcomes
Promote cross-functional and cross-country collaboration to enhance organizational effectiveness
Lead with the Ikano values, emphasizing simplicity, common sense, and ethical conduct
Ensure compliance with data protection laws and internal guidelines
What you bring:
Bachelor's degree or equivalent in technology, economics, or a related field
Significant experience in IT service management, including project and financial management
Proven expertise in IT infrastructure domains such as servers, storage, databases, networks, security, and cloud (IaaS/PaaS)
Demonstrated ability to manage and negotiate with vendors in complex, multi-vendor environments
Experience leading teams and planning personnel resources in multicultural organizations
Solid understanding of agile methodologies, cloud platforms, open-source technologies, and digital services
Business-driven mindset with a focus on continuous improvement and service development
Strong communication and negotiation skills with the ability to influence stakeholders and external partners
Demonstrated leadership qualities-proactive, coaching, and inspiring
Experience in regulated industries such as financial services is an advantage
Proficiency in English (spoken and written) sufficient for international collaboration
Veritaz AB
FöretagVeritaz AB
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