Senior Project Manager Contact Center Transformation 16259

Om jobbet

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Overview

We are seeking an experienced Senior Project Manager

What You Will Work On

Lead the full lifecycle implementation of a new contact center and telecom platform

Coordinate business, technical stakeholders, and external vendors

Plan and manage transition from current platform to new consolidated solution

Ensure structured governance, risk management, and delivery control

Conduct and lead presentations and workshops for both business and technical audiences

Support operational alignment between contact center operations and telecom services

Drive stakeholder engagement across a large enterprise environment

What You Bring

Senior-level project management experience (Competence Level 4)

Documented operational experience with contact center solutions within the last five years in an organization with at least 3,000 end users

Documented experience with operator services (network services, mobile subscriptions, mobile devices as a service) in large organizations

Experience working with Workforce Management (WFM) systems

Experience implementing, managing, or integrating booking or scheduling systems (or similar business support systems)

Proven ability to independently plan and lead presentations and workshops for diverse stakeholder groups

Strong communication skills and ability to operate in complex enterprise environments