Senior Customer Experience Ambassador

Om jobbet

JOB DESCRIPTION:
About Abbott Diagnostics Division

Our solutions are used in healthcare institutions, physician offices, emergency rooms and laboratories thousands of times every day, in practically every country around the world. Our test results are often the "start" button for patient care decision-making - influencing 70% of critical healthcare decisions for millions of people worldwide. The crucial information derived from our testing platforms helps inform treatment decisions for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

We are looking for anCustomer Experience Ambassador/ Account Managerto join our Diagnostics Division in Sweden. This is afield-based rolefocused on managing and developing long-term customer relationships, supporting strategic growth, and ensuring excellent service delivery to laboratories and healthcare stakeholders.

You will be a trusted partner to our customers and contribute to improved patient care across Sweden.

What You Will Do

• Act as the main point of contact and trusted advisor for assigned customers
• Lead strategic account planning and drive commercial performance
• Manage forecasting, revenue delivery and long-term contract renewals
• Conduct regular customer business reviews and identify growth opportunities
• Support menu expansion and the introduction of new assays and solutions
• Oversee implementation activities with cross-functional teams after contract signature
• Provide ongoing customer coaching, training and proactive service to ensure an excellent experience

Who You Are

• Bachelor's degree in Biomedical Science, Medical Technology, Engineering, Life Science or a commercial field (preferred)
• 2-5 years' experience in the diagnostics industry with a focus on account management
• Strong communication and relationship-building skills
• Good understanding of laboratory workflows (lab experience is an advantage)
• Experience in solution selling and stakeholder engagement
• Fluent in Swedish and English (written and spoken)
• Ability and willingness to travel up to 75%

What Can We Offer You?

Abbott offers a dynamic and international working environment where you can make a meaningful impact on patient care. You will benefit from excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, extensive training opportunities, and strong career development prospects. Our global presence and diverse healthcare portfolio provide rich opportunities for career exploration and advancement.

We are an equal opportunity employer and value diversity in our workforce. We welcome applications from all qualified individuals regardless of gender, age, ethnicity, religion, disability, sexual orientation, or any other characteristic protected by law. Our goal is to foster an inclusive and respectful workplace where everyone can thrive.

Recruitment Process

We are conducting recruitment on an ongoing basis and will close the process as soon as the right candidate is found.

If you meet the qualifications and are interested in this opportunity, we encourage you to apply as soon as possible.

The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.

JOB FAMILY:
Sales Force

DIVISION:
CRLB Core Lab

LOCATION:
Sweden > Solna : Hemvarnsgatan 9

ADDITIONAL LOCATIONS:

WORK SHIFT:
Standard

TRAVEL:
Yes, 75 % of the Time

MEDICAL SURVEILLANCE:
Not Applicable

SIGNIFICANT WORK ACTIVITIES:
Not Applicable