Product Manager - Customer Reporting

Om jobbet

We are building a customer facing customer data, reporting, and insights platform that enables businesses to access, understand, and act on their communication data across multiple Sinch products and channels. As businesses increasingly relies on data, This role plays a foundational part in transforming large-scale internal data capabilities into consistent, customer-facing value.

As a Product Manager - Customer Data, Reporting & Insights Platform, you will operate as a platform and enablement PM, working across product lines, data platform teams, and engineering. Your primary focus will be establishing the core reporting and data access foundation - spanning UI, APIs, and other relevant ways to share data exports - enabling product teams to expose data and insights in a scalable, standardized way.

This is an individual contributor role, reporting into product leadership, with broad impact across multiple global teams.

What You'll Do

Own and deliver foundational reporting and data access capabilities, including dashboards, APIs, and exports, built on Sinch's global cloud-based data platform

Define consistent patterns and standards for metrics, data models, APIs, and access control to ensure a unified customer experience across products

Enable product teams to contribute their data and insights by defining clear onboarding paths, shared contracts, and reusable platform capabilities

Support diverse customer data needs, from ready made reporting and insights to raw data access and integrations into customer data platforms

Collaborate closely with analytics, data, and insights teams to evolve the platform from reporting toward insights, alerts, and intelligent automation

Drive cross-functional alignment across product lines, data platform teams, and engineering on priorities, ownership, and execution

Own the roadmap and execution, balancing speed of delivery with long-term scalability and platform evolution

Why This Role Matters

Sinch generates massive volumes of valuable communication data, but today that data can be difficult for customers to access and use consistently across products. This role is critical to:

Turning internal data into clear, actionable customer insights

Enabling product teams to expose data without building one-off solutions

Laying the foundation for future intelligence, alerts, and automation

Establishing a core data platform that becomes integral to customers' businesses

This is an opportunity to build something foundational, with long-term impact across the entire Sinch product ecosystem.

Requirements

To succeed in this role, we believe you have:

5+ years of experience in product management, ideally with data platforms, APIs, or analytics products

Strong experience working with customer-facing data products, reporting, or developer platforms

A platform and enablement mindset, with the ability to build systems other teams rely on

Proven ability to collaborate across multiple teams and domains, including data, engineering, and product leaders

Structured thinking and comfort defining standards, models, and reusable patterns

A pragmatic, delivery-focused approach - you can start simple and evolve capabilities over time

Strong communication skills and a customer-aware mindset

Our corporate language is English; please submit your application in English.

Applicants must:

Hold Swedish or EU/EEA citizenship, or

Have a valid Swedish work permit

Relocation and visa sponsorship are not available for this role.

Our Hiring Process

We are committed to a fair, objective, and inclusive hiring process. Our approach includes structured, competency-based interviews designed to assess skills, experience, and role fit. In some cases, we may also include data-driven assessments to support better hiring outcomes.