Product Care Manager

Om jobbet

Job Description

At Electrolux Professional Group we hire to meet needs beyond tomorrow

UNLOCK YOUR POTENTIAL

AtElectrolux Professional Group, we believe potential powers progress. We're not searching for perfection - we're looking for

people with the right mindset. If you're curious, resilient and ready to grow, you'll find the space to lead, innovate and together with us,Meet the Needs Beyond Tomorrow.

https://www.electroluxprofessionalgroup.com/en/join-us/

PRODUCT CARE MANAGER

Join our innovative AD&E department as a Product Care Manager! We're seeking a passionate and experienced individual with a controls background to lead our cross-functional agile team, which is focused on the ongoing support and improvement of existing products and systems. If you're driven by solving challenging, time-critical issues, we invite you to join our dynamic team.

Responsibilities

WHAT YOU'LL BE DOING

As a Product Care Manager, you will work closely with the Quality, Purchasing/Supply Chain, and Global R&D teams to identify solutions for field quality issues, component obsolescence, and product enhancement requests.

You will collaborate with a cross-functional team to provide ongoing support and improvement for existing products and systems. By addressing defects, implementing enhancements, and staying current with industry standards, you can ensure that products maintain their performance, reliability, and quality throughout their lifecycle. This role involves providing technical leadership, driving process improvements, and collaborating with various teams to ensure product stability and customer satisfaction. As a Product Care Manager, you will work closely with the Quality, Purchasing/Supply Chain, and Global R&D teams to identify solutions for field quality issues, component obsolescence, and product enhancement requests.

You will collaborate with a cross-functional team to provide ongoing support and improvement for existing products and systems. By addressing defects, implementing enhancements, and staying current with industry standards, you can ensure that products maintain their performance, reliability, and quality throughout their lifecycle. This role involves providing technical leadership, driving process improvements, and collaborating with various teams to ensure product stability and customer satisfaction.

YOUR TASKS

• Plan, execute, and monitor solution timelines, resources, and budgets to ensure successful closure of the issues.
• Collaborate effectively with cross-functional teams to identify the root cause and derive the solution.
• Identifying, analyzing, and resolving defects and issues reported by customers.
• Responsible for electronic component obsolescence management in collaboration with purchasing.
• Work with quality assurance, purchasing, product, and manufacturing teams to ensure seamless integration and product quality

Qualifications

WHAT'S NEEDED FOR YOU TO THRIVE

• Demonstrated expertise in control systems and embedded systems.
• Prior experience in hardware development is a plus
• Proven ability to lead and manage diverse, cross-functional teams across various cultures.
• The ability to identify, analyze, and resolve complex technical issues.
• The ability to effectively communicate with various stakeholders and collaborate across teams.
• Exceptional communication and leadership skills, fostering collaboration and driving results.
• Bachelor's degree in Electronics, Control System Engineering, or a related field
• Minimum 10 years of experience in similar or related fields.

OUR CULTURE IN 4 WORDS

Be Customer Obsessed. Build Trust. Be Bold. Act Sustainably.

(We're building it every day - and we'd love your help.)

WHAT'S IN IT FOR YOU

Trust, ownership and the opportunity to grow.

• Be part of a company grounded in customer focus, sustainable leadership, innovation and social impact. We aim to Meet Need Beyond Tomorrow.
• The possibility to work hybrid and build a flexible work-life balance.
• Be part of an industry shift that makes a difference - in how people live, cook, clean, care and serve.

Plus: country-specific perks and benefits designed to support your well-being

About Us

Electrolux Professional Group - meeting needs beyond tomorrow

Electrolux Professional Group is the sustainability leader in our industry and one of the leading global providers of food service, beverage, and laundry equipment for professional users. Our innovative products and worldwide service network make our customers' work-life easier, more profitable - and truly sustainable every day. Our solutions and products are sold in over 110 countries. In 2024, the Electrolux Professional Group had global sales of SEK 12.5bn and approximately 4,300 employees. Electrolux Professional's B-shares are listed at Nasdaq Stockholm. For more information, visit https://www.electroluxprofessionalgroup.com