Client Manager

Om jobbet

About us

group.one is a leading European provider of online presence, cloud hosting, and digital marketing services. Over 2 million customers trust us with their online success. Our global team consists of 1 500+ employees operating from nearly 20 locations across 15 countries, with our headquarters in Sweden. Thanks to the support of our partners Cinven and Ontario Teachers' Pension Plan, we are steadily expanding the group's service portfolio and geographical footprint.

When you join group.one, you become a part of a global network that values collaboration, growth, and excellence. Join us in creating online success stories!

We are committed to an inclusive and safe environment, free from discrimination and harassment.

We welcome talent in all its diversity. Your gender, background, age, beliefs, or personal story do not define your opportunities here - what matters to us is mutual respect, personal appreciation, and creating a workplace where motivation and collaboration thrive. We believe in supporting your personal and professional growth, recognising you as both an individual and a valued team member.

We want to continue to grow with you and why we look forward to getting to know you.

Client Management

As part of the production of our digital marketing products, we are looking for a Client Manager (f/m/d) to join our growing team. In this role, you will be responsible for supporting our clients in the field of online marketing.

Your responsibilities:

• You will contact our swedish and english speaking customers across the world (no sale) via welcome calls for our website and digital marketing products.

• You will discuss the clients’ requirements for their website, consult on structure, and ensure all expectations are clearly defined.

• After the website has been created by our web designers, you will coordinate final revision requests and ensure successful publication.

• You will handle domain and email account transfers on behalf of clients.

• With your positive and service-oriented approach, you will contribute daily to delivering an outstanding client experience.

Your profile:

• You have professional experience in client service and enjoy daily client interaction.

• Your affinity for digital products and processes allows you to quickly familiarize yourself with new systems.

• You have a basic understanding of website structure and design principles.

• Experience with CRM systems is a plus.

• You have excellent written and spoken Swedish and English language skills.

• Danish language skills in written and spoken form is a plus.