Junior Customer Support Agent (Summer Trainee)

Om jobbet

Do you thrive on building strong customer relationships, ensuring operational excellence, and shaping the future of software that thousands of people rely on every day? 

At Finago, we’re setting a new standard for financial & human resources software across the Nordics. Our mission? To become the most customer-centric business software company out there. To succeed in our goal, we’re now looking for a Junior Customer Support Agent to help us make it happen. 

Your mission? 🚀 

As our Junior Customer Support Agent, you’ll be joining our Customer Support team. You'll be the first point of contact for our customers, ensuring a smooth and professional experience. Your role will involve providing timely assistance, troubleshooting issues, and maintaining high standards of service.

💡 Your key tasks and responsibilities include: 

• Responding to customer inquiries via phone, email, chat, and case management system

• Providing first-line support and guidance in our business system

• Assisting customers with login issues, user questions, and basic troubleshooting

• Registering, following up, and documenting cases in a structured manner

• Escalating more complex cases to second-line support or product team

• Ensuring a good customer experience through professional and solution-oriented service

• Contributing to keeping support guides and FAQs updated as needed

This is a fixed-term position with the planned starting date in May, and you'll be working 37,5 hours per week until September. The position is based at our Stockholm office, where you'll be working in a flexible hybrid model. We are super excited to have you on board and for you to bring your positive energy to our team!

⌛ Internship period: May - September

💵 Salary: 27 000 SEK / month

💎 “I feel a sense of belonging at Finago, because I'm allowed to be myself even with our customers. I can be a bit silly and try bringing some laughter to our everyday work. So far, I have only received praise for it!” – Tea Määttänen, Admin Advisor. 

Ready to make an impact? 💥 

We’re looking for a motivated student or an early-career professional, who's ready to make a positive impact on our customer support. To succeed in this position: 

• You have good finance knowledge

• You are fluent in English and Swedish (both written and spoken).

• You're a good communicator; you like to expresse your ideas clearly and pedagogically in speech and writing

• You're responsible; you follow-up on cases and ensure nothing falls through the cracks

• You're patient and attentive; you're able to handle customers professionally

• You're service-oriented; you enjoy helping others and creating a great customer experience

• You have an independent yet collaborative mind-set, meaning that you can take responsibility but you also thrive in a team

What’s considered a plus (but not required):

• Interest in finance or business systems

• Previous customer service experience

• You're tech savvy and curious about systems, IT, and digital tools

What’s in it for you? 

💜 Join our growth journey: Work with over 800 passionate teammates across Finland, Sweden and Norway at a friendly, flexible, and evolving tech company. 

💜 Own your path: Grow in the direction that fits your ambitions while bringing new ideas and helping us improve. You'll be supported by your team, everyday opportunities to learn in your role and unlimited access to LinkedIn Learning.

💜 Make a meaningful impact: Every day, tens of thousands of customers rely on us to keep their businesses running. And we show up - not only for our customers, but for the planet. We’re honored to stand in the top 5% of the most sustainable companies in the world. 

Your next step? Apply! 👇 

Curious about the role? If you have any questions, feel free to contact the hiring manager Andreas Näslund at +46705836128 on Thursday 22.1. between 9-10 or on Thursday 29.1. between 9-10.

We’re eager to connect with great people, so don’t wait until the last day to send us your application! Apply as soon as possible, because we might kick off the screening process already during the application period. 

Here’s how our recruitment process goes: 

1. First Interview: meet the Team Lead

2. Second Interview: opportunity to dive even deeper into the role

3. Offer & Contract: time to make it official

Any questions on your mind regarding the process? Reach out to us anytime at careers@finago.com we’re happy to help. Please note: due to GDPR, we can’t accept or process any applications via email. Please submit your application only through our recruitment portal. 

If you’re ready to do more of what you love and help shape the future of our business software, send us your application today! 💜 

Finago

At Finago, we specialize in innovative HR and finance software solutions. Our solutions empower you to do more of what you love - backed by expert guidance, innovation, and a commitment to keep you ahead in a changing world. We’re trusted by hundreds of thousands of companies across the Nordics, and we’re just getting started. Our mission? To become the most customer-centric business software company. We’re not just building software; we’re changing the game. Together, let’s shape our Nordic success story.