IT Support Engineer

Om jobbet

IT Support Engineer (Mid-Senior) - EMEA (London or Stockholm)

Location:
Remote (London or Stockholm preferred) - occasional onsite support for the local office.

Department: IT

Reports To: Security/IT Manager

Employment Type: Full-Time

About Channel Factory

Channel Factory is a global technology and data platform that helps advertisers and agencies build brand-suitable, contextually aligned ad strategies. Our IT team supports a distributed, cloud-first workforce across North America, EMEA, and APAC - focused on seamless user experience, automation, and secure device management.

Role Overview

The EMEA IT Support Engineer plays a key role in supporting our European workforce, managing devices, and ensuring smooth day-to-day operations. You'll be the go-to contact for EMEA users, balancing technical troubleshooting with systems administration and contributing to global IT initiatives.

Key Responsibilities

• Provide Tier 2/3 technical support for end users in your region via Jira Service Management.
• Manage and maintain the macOS fleet through Jamf Pro, including enrollment, compliance, and patch management.
• Support Google Workspace administration (user lifecycle, mail routing, permissions, and group management).
• Administer SSO/MFA platforms (OneLogin or similar) - user provisioning and application assignments.
• Coordinate hardware logistics for your region - procurement, shipping, RMA, and local vendor management.
• Collaborate with global IT teams to ensure follow-the-sun coverage and consistent standards.
• Maintain asset records and documentation in our IT systems.
• Participate in global projects (automation, onboarding/offboarding improvements, and process documentation).

Requirements

• 4+ years in IT Support, Service Desk, or Systems Administration.
• Strong macOS expertise (Jamf Pro, ABM/DEP).
• Hands-on experience with Google Workspace and SSO/MFA platforms.
• Familiarity with networking fundamentals (DNS, VPN, etc.).
• Excellent communication skills and ability to work across time zones.
• (Preferred) Experience with automation/scripting (Python).

Nice to Have

• Exposure to endpoint security tools or SOAR automation.
• Experience in a global, remote-first environment.
• Familiarity with Slack or Atlassian administration.