German Customer Support Advisor - Hotel Chain | Malaga, Spain

Om jobbet

Are you a German speaker with a passion for customer service and a love for travel? If you're looking for an exciting opportunity to work with an amazing hotel chain in sunny Málaga, we want you on our team! As a German Customer Support Advisor, you'll help guests from around the world with their inquiries and ensure they have the best stay possible.

About the Role:

We are looking for a German-speaking Customer Support Advisor to join a renowned hotel chain in Málaga. You'll be the first point of contact for German-speaking customers, handling inquiries and ensuring a seamless experience for hotel guests. You'll work directly with customers over the phone to answer questions, resolve issues, and provide information about hotel services.

What You'll Do: Handle incoming customer calls in German, assisting with bookings, inquiries, and support.

Provide clear and professional communication to resolve customer issues.

Ensure customer satisfaction by delivering excellent service.

Handle a variety of customer queries, from booking confirmations to special requests.

What We're Looking For: German: Native or bilingual level

English: Advanced (minimum C1)

Ability to work 39 hours/week with alternating weekends

A valid NIE, NAF, and a Spanish bank account

What You'll Get: Fixed monthly salary + bonus

Onsite Training: From 9 AM to 6 PM

Location: Malaga

Contract: Indefinite term, with a 2-month probation period

Work Schedule: Flexible hours with alternating weekends

If you're looking to work in a dynamic customer service role for a top hotel brand in Spain, this is the opportunity for you! Apply now and join our team in Málaga!