Field Technician

Job description:
Responsible for the installation and maintenance of Nielsen metering hardware and software in panel

households, maintaining ongoing panel cooperation, and ensuring panel quality and security.

Key Responsibilities:

• Foster and maintain strong panel member cooperation through more than formal relationships according to company procedure.
• Provides clear, courteous and effective telephone and Face-to-Face support for panel members. Install, maintain, and de-install Nielsen metering hardware and software in panel member households
• according to procedure.
• Conduct panel household questionnaire updates as assigned (e.g. demographic, lifestyle, privacy agreements, etc.)
• Collect and report panel data according to policy and procedure.
• Execute standard operating procedures to ensure panel quality and security is maintained.
• Manage assigned assets in order to maintain panel households and quality (e.g. metering equipment, laptop, company vehicle, mobile phone, etc.).
• Liaise with quality control, panel management, and recruitment staff to maintain panel quality and
• performance.
  
  Required profile:
  • Strong verbal and outstanding interpersonal communication skills
  • Previous experience in the area of F2F customer service. Ideally - ISP Installer, Cable provider reps, home appliance installation etc.
  • Sales/technical support/customer service background
  • Exceptional Customer service / relationship-building skills and results orientation
  • Strong English + Swedish proficiency
  • Proficient computer hardware and software knowledge and skills
  • University / Technical certificate
  • Ability to operate effectively with high energy and flexibility in a quality, fast-paced, and constantly
  • evolving environment
  • Willingness to spend defined proportion of time travelling (in the field)
  • Ability to work remotely, individually, and in a team environment
  • Result oriented with aptitude for continuous process improvements
  • Business acumen
  • Valid driving license with clean background
    
    What we offer:
    When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
    
    Company description:
    At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution.