Experienced Technical Customer Service Specialist with AI Focus

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Company Description

Deloitte is a leading global provider of Audit & Assurance, Tax & Legal, and Consultative Services. With more than 457,000 professionals in over 150 countries, we help our clients and society to solve complex problems and achieve ambitious goals. We are driven by one purpose: to make an impact that matters. To us, this means lasting results for our clients and their businesses, ideas and actions that contribute to a greater good. It also means empowering our people and supporting them in their growth journey.

Job Description

We are seeking an experienced person with a strong background in optimising efficiency, reducing costs, and increasing sales across various industries within the area of service excellence. The ideal candidate has a strong focus on driving AI initiatives within service and is eager to continue developing this area.

Responsibilities:

• Implement strategies at our clients to maximize efficiency, cost savings and drive sales within service.
• Develop and lead AI-driven projects within service to improve customer and employee experience, and increase sales.
• Manage and drive both large transformations and smaller projects within business processes and technological implementations.

Qualifications

• On top of core consulting skills (leadership, sales, networking)
• Extensive experience working with service excellence across multiple industries: Key requirement to understand the shift in service that is currently ongoing and to support our clients making that shift.
• Proven experience in developing and driving AI initiatives within service.
• Strong background in business processes and technological implementation, focusing on large transformations and the ability to manage smaller projects.

Personal Attributes:

• Clear drive, assertive, and high abilities to identify and leverage sales opportunities.
• Pragmatic, structured and detail-oriented in their approach.
• Ability to work independently and in teams to achieve organizational goals.

Additional Information

How to Apply:

You apply online. Your application should consist of:

• CV
• A short motivation for why you are interested in the role

Please submit your application as soon as possible, as we work with ongoing selection.

As a qualitative part of Deloitte's recruitment process, our final candidates undergo a background check, to increase awareness of our future employees, secure the working environment for our employees and meet regulatory requirements. The background check process is carried out in collaboration with ToFindOut. https://tofindout.se/en/background-check/

Questions?

If you have any questions regarding the role or the application process, please contact Sara Johansson, Manager Talent Acquisition, at[email protected].

We are looking forward to your application!

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. We do not just aspire to make solutions. We wish to create an impact that makes a positive and crucial difference for the people around us, our clients and our society. Deloitte is where you'll find unlimited opportunities to succeed and realize your full potential.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. We do not just aspire to make solutions. We wish to create an impact that makes a positive and crucial difference for the people around us, our clients and our society. Deloitte is where you'll find unlimited opportunities to succeed and realize your full potential.

Job Location

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