DSV Air&Sea Söker Business Analyst till Göteborg!

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Role Purpose

The Business Analyst is responsible for coordinating and stabilizing operational execution across systems, suppliers, warehouses and engineering partners (EPCM) within complex logistics setups.

The role ensures operational readiness, KPI transparency, and structured governance across internal teams and external partners (3PL, warehouses, contractors and customers).

The position acts as the operational "control tower" translating contracts and plans into measurable performance and continuous improvement.

Key Responsibilities

1) Data Quality & IT Systems Governance

Establish reporting milestones and performance tracking structure

Review current operational systems and support functions

Validate system capacity against operational requirements

Drive training and correct usage of operational systems

Ensure clear technical ownership (PIC) for system support

Coordinate development and connectivity between systems and EDC platforms

Define and align system usage across stakeholders

Improve data quality and reporting reliability

2) KPI Management & Performance Control

Implement operational KPI framework and reporting structure

Ensure responsible stakeholders understand KPI purpose and ownership

Coordinate analysis and presentation of performance data

Drive performance reviews with operational teams and partners

Key KPI areas:

Capacity planning & forecast adherence

Operational execution (OTD, order acknowledgement, delivery accuracy, lead time)

Incident management & recovery time

Cost control (contract utilization, deviation vs budget)

Third-party performance tracking

3) Supplier & 3rd Party Management

Establish operational SOPs with external suppliers

Create and maintain RACI responsibility matrices

Coordinate escalation structure and governance meetings

Ensure contract scope alignment and execution

Manage onboarding and sign-off (POA) processes

Align improvement roadmap with suppliers

Support DSV/customer steering of operational priorities

4) Warehouse Control (3rd Party Operations)

Define operational responsibilities between parties (RACI)

Map warehouse ownership, operators and utilization levels

Coordinate cargo information and vendor mapping

Support inventory control and operational reporting

Oversee loading capacity, equipment and sequence planning

Monitor quality, safety and compliance (QHSSE)

Track improvement activities and ensure closure

5) EPCM / Installation & Site Execution Coordination

Coordinate installation schedules and operational readiness

Align short-term and long-term operational forecasts

Ensure communication and escalation structures are followed

Monitor unloading capacity and site flow execution

Coordinate quality and safety measurements

Support project-to-operation handover

Performance Objectives

Success in this role is measured by:

Stable operational start-ups and handovers

Transparent performance reporting

Reduced operational disruptions

Clear accountability across stakeholders

Improved supplier performance

High contract utilization and cost control

Measurable operational improvements

Qualifications & Experience

5+ years experience in logistics, supply chain, operations or project coordination

Experience working with 3PL/warehouses/suppliers in operational environments

Strong understanding of KPIs, operational reporting and performance management

Experience coordinating cross-functional and external stakeholders

Knowledge of WMS/TMS/ERP systems and operational data flows

Comfortable working in structured governance environments (SOP, RACI, escalation)

Competencies

Structured and highly organized

Strong ownership mentality

Analytical and data-driven

Clear communicator across operational and management levels

Able to challenge constructively and drive accountability

Pragmatic problem solver

Comfortable in operational + project environments

Why This Role Matters

This role ensures that operational promises become operational reality.

The Business Analyst turns contracts, forecasts and plans into controlled execution and measurable performance.