Customer Support & Stock Management

Om jobbet

Are you a junior professional with an interest in digital products and gaming? Are you highly motivated, detail-oriented and comfortable working in a fast-paced environment? We're looking for a dedicated and reliable team player who enjoys structured administrative work and wants to grow within digital distribution.

About Exertis Ztorm

Exertis Ztorm is a fast-growing, global distribution powerhouse trusted by leading developers, publishers and platforms. We enable commercial and technical connections, via our technical platform, for digital content providers across gaming, entertainment and software to reach global retail partners and end consumers.

About the Role

In this role, you will be responsible for maintaining accurate product information, pricing and stock levels on the Ztorm Platform. You will work closely with the Operations Team, the Commercial team and our publisher partners to ensure smooth daily operations. This position suits someone who genuinely enjoys data entry, structure and problem-solving.

Key Responsibilities

Catalogue & data management: Update product metadata, ensure accuracy and remove end-of-life products

Pricing updates: Maintain correct pricing across the platform

Reporting: Produce sales reports and bespoke reporting as needed

2nd line support: Handle support tickets from retail partners via Zendesk and assist with product-related issues

Publisher coordination: Communicate with publishers regarding pricing, stock levels and product updates

Key & stock management: Monitor stock levels, manage product keys, and ensure availability

Documentation: Maintain process documentation and contribute to improving workflows

Team support: Provide backup to colleagues during absence or sick leave

General administrative tasks tied to daily operational processes

Skills & Experience

Language skills - Fluent in English (written and spoken). Swedish or other languages are an advantage

Work experience - 1-2 years of experience in support, operations, administration, or similar

Comfortable with detailed data entry and accuracy-focused work

Technical skills - Proficient in Microsoft Office. Experience with Zendesk, Jira or similar tools is a plus

Attention to detail - Strong ability to work with precision and maintain data quality

Interest in digital products - An interest in gaming or the gaming industry is appreciated but not required

Personal Qualities

You are a detail-oriented, service-minded individual who enjoys structure and thrives in a dynamic environment. You communicate clearly, have a positive and proactive mindset, and are comfortable taking ownership of your tasks. Flexibility and reliability are key traits for this role.

Why You'll Love Working With Us

Dynamic environment - Join a team passionate about digital distribution and innovation, with a friendly culture and occasional gaming activities at the office.

Hybrid work model - Enjoy the flexibility of working 3 days per week in our Stockholm (Hornstull) office and 2 days remotely.

Comprehensive benefits - Includes private health insurance, preventive health checks, wellness allowance, development opportunities, and more.

Growth opportunities - Be part of a successful and expanding company with more than 20% annual growth.

Application

Sound like a good fit? We look forward to your application! Tell us a little about yourself and why you see Exertis Ztorm as your next workplace. Please send your application in English.

Our recruitment partner UrbanUrban manages this process. For any questions, please contact Frida Kask Rosén at frida@urbanurban.se.