Customer Success Manager

Om jobbet

Customer Success Manager
Are you a natural organizer with a passion for connecting people, solving problems, and ensuring projects run smoothly from start to finish? As SeenThis grows, we're excited to strengthen our commercial organization with a Customer Success Manager - the key connector between our clients, sales team, and technical producers.

We're looking for someone who thrives in an evolving environment and embraces the challenge of creating structure. In this role, you will be essential in driving campaign success, maintaining strong client relationships, and making sure all materials, information, and feedback are in place to deliver high-quality results. If you excel at coordination, communication, and proactive problem-solving, we'd love to hear from you!
About SeenThis
Since 2017, SeenThis has revolutionized screen experiences with our adaptive streaming technology, maximizing performance and minimizing emissions. Serving billions of streams for over 5,000 clients across 50+ countries, we are on a journey to reshape the internet-for good. Our success stems from our people.

Our team of 130+ employees works globally from offices in Stockholm (HQ), Oslo, London, Paris, Singapore, Hong Kong, New York, and Sydney. We're rapidly expanding across all areas and constantly seeking new colleagues.

Do you want to be part of our journey, where we dare to discover, own it, and win together?

Join SeenThis!
About the role
As a Customer Success Manager at SeenThis, you will play a crucial role in ensuring smooth operations and effective coordination between clients, the sales team, and our technical producers. You will act as the primary point of contact for clients, ensuring campaigns are executed successfully from initial order handling to final delivery.

Your work will be essential in keeping our campaign processes running seamlessly-optimizing workflows, supporting tracking and troubleshooting, and maintaining transparency and alignment across teams. You ensure all details are correct, all materials are accounted for, and all stakeholders are informed.
Your responsibilities will include:

• Client Relationship Management

Act as the main liaison between clients, sales, and the production team to ensure seamless communication and successful execution of campaigns.

• Order Management

Create and manage campaign orders in CRM, Videodrop, and Imagedrop systems. Ensure all order details-including order numbers and invoice information-are accurate and up to date.

• Tracking & Troubleshooting

Assist with tracking setup, identify and troubleshoot issues, and ensure all campaign elements function correctly.

• Material Handling

Organize and manage incoming emails and campaign materials, ensuring all assets are properly logged and accounted for.

• Communication & Follow-ups

Send reminders for missing assets, download and organize materials, and flag the need for additional information when necessary.

• Feedback Management

Work closely with the AdOps team to facilitate feedback rounds and ensure campaigns remain on track.

• Pipeline Management

Proactively drive the campaign pipeline forward by securing booking details, gathering required assets, and ensuring deadlines are met.

• Sales Support

Keep the sales team updated on booking information, material requirements, and campaign progress to maintain transparency and alignment.
QualificationsRequirements

• Strong organizational skills with the ability to manage and prioritize multiple tasks.
• Clear and effective communication skills, both written and verbal.
• High attention to detail to ensure accuracy in tracking and managing campaign materials.
• Familiarity with digital advertising, campaign coordination, or ad operations.
• Professional proficiency in Swedish and English.
  

Good to have

• Experience with CRM or campaign management tools (e.g., Microsoft Dynamics CRM, Salesforce, HubSpot, etc.).
• Experience coordinating or managing projects in a fast-paced environment.
• Knowledge of the media or advertising industry.
  

Application
As we review applications and interview on a continuous basis, please apply as soon as possible.

Due to the high volume of applications received, we are unable to provide personalized feedback prior to the interview stage. Thank you for understanding!

We conduct background checks on all SeenThis hires to comply with our customers' requirements and protect business-critical information.

We look forward to welcoming you to SeenThis!

Please note:
We will keep this position open throughout the Christmas and New Year period. We will resume application reviews and get back to candidates in January.