Customer Success and Delivery Manager

Om jobbet

Candela's ultimate purpose is to speed up the transition to fossil fuel-free lakes and oceans. We strive to re-think efficiency in marine transportation to radically push the performance boundaries of electric boats and ships. By combining sensors, computers and advanced submerged hydrofoils, our electric craft fly above the water, reaching speeds and range previously attained only by fossil fuel powerboats.

Thanks to their remarkable performance, Candela's craft are the best-selling electric boats on the market. Our first model, Candela C-7, quickly became Europe's best-selling electric boat after its introduction in 2019. Its successor, the bigger C-8 day cruiser, outsold the C-7 just 3 months after launch. We are also venturing into professional watercraft with the revolutionary foiling P-12 Shuttle/Business/Voyager edition.

We are currently seeking a Customer Success and Delivery Manager who will be responsible for developing a positive customer experience and delivering our boats to customers.

Responsibilities

Reporting to the Chief Commercial officer, the Customer Success Delivery Manager's key responsibilities are to establish and maintain relationships with assigned customers, and to own the process from sales to delivery to aftermarket.

Key Responsibilities:

Own and manage logistics and delivery of all our boats but also the demo boats/ parts

Manage logistics to deliver the boat

Invoicing based on the agreement payment terms

Sending reminders to the customers on payments

Help align financing customers through our finance department for Candela Fleet Services

Ensuring that our promises to customers are met and holding our operations, aftermarket, sales, and quality teams responsible for ensuring a high level of customer experience

Helps with building the team as an when we scale this team

Provides input to help improve the overall customer experience and measures customer NPS

Gets local permit/approvals to get the boat in the water for the customer

Boat hand over/walk through to the customer along with the Aftermarket team

Minor project management during delivery and detailed operational work required

Requirements and skills

Proven work experience as a Customer Success Manager or similar role

Exceptional ability to communicate and foster positive business relationships

Detailed and operationally minded person

Accountability and personal organization are essential

Friendly and a kind person

Ability to learn and adapt quickly

Join a stellar team

By bringing together some of the world's brightest researchers and engineers, we are pushing the boundaries of marine transportation. We take great pride in building engagement within our teams. Our internal motto is "with a revolutionary spirit and kindness", which translates into an open and honest work environment - we have a lot of fun while working hard to achieve our goals.

We are a 200-strong, multinational team of experts within dynamic modelling, hardware design, hydrodynamics, control theory, machine learning, structural engineering work and production to build the next generation of waterborne transport. This is a full-time position at our Headquarter in Frihamnen, Stockholm. Working language is English, if you also know Swedish it will be a benefit for yourself, but it is not a prerequisite for the role.

Application

The selection and interview process is ongoing, so send your application in English as soon as it's ready. Kindly note that we cannot process applications sent via email.

We welcome the opportunity to meet you!