Customer Experience Representative

Om jobbet

Do you thrive on building lasting customer relationships? Are you motivated by delivering high-quality service and implementing digital solutions? Do you enjoy working in a role with broad internal and external contact?

Then you could be our...

Customer Experience Representative

SKF Nordic

As a Customer Experience Representative, you will manage your own customer portfolio and work closely with the SKF Account team. Your work includes handling orders, preparing quotations, coordinating supply chain activities, and ensuring customers receive a positive experience. You will also contribute to digitalization initiatives and help shape the digital journey with customers and internal stakeholders.

You will be part of the SKF Nordics Account team-a close collaboration with the Key Account Manager and Application Engineer-working together to deliver value and drive growth. In addition, you'll join the Nordic Customer Experience team of nine colleagues across the region. While based in Sweden.

This is a central role within our sales organization, offering the chance to build a broad network within SKF and with key customers. You will take an active role in pricing and quotations and work with established, high-profile customers-making this position broader and more impactful than a traditional customer service role.

Key Responsibilities

Maintain daily communication with customers to understand and meet their needs

Manage customer purchase orders and respond to inquiries

Proactively monitor and follow up on open orders, quotations, and related activities

Handle pricing and prepare accurate quotations, including follow-up

Drive digitalization initiatives to improve processes and enhance customer experience

Requirements

Previous experience working directly with customers

Effective communication skills and ability to build relationships

Fluent in English and Swedish

University degree or equivalent relevant work experience

Good IT skills and familiarity with digital tools and automation

Interest in technical products and innovative solutions

SKF is committed to creating a diverse environment, and we firmly believe that a diverse workforce is essential for our continued success. Therefore, we only focus on your experience, skills, and potential. Come as you are - just be yourself. #weareSKF

Who You Are

Organized and process-oriented, with a structured approach to work

Communicative and approachable, active and curious when engaging with people

Self-motivated and able to take initiative, able to prioritize effectively in a fast-paced environment

Technically curious and comfortable with digital tools, quick to learn new platforms

A collaborative coworker who is ready to step in and support colleagues when needed

Why Join Us?

You will have a key position with great opportunities to build a wide network both within and outside SKF. We value collaboration, innovation, and customer focus-and we look forward to welcoming you to our Nordic Customer Experience team.

Additional information

This role will report to Anna Bromander, Customer Experience Manager Nordic countries.

For questions regarding the recruitment process, please contact Josefin.Nelson@skf.com, Recruitment Expert EMEA, at josefin.nelson@skf.com. Please note that we can't accept applications via email.

At SKF, we are committed to promoting fairness and inclusivity throughout our recruitment process. To achieve this, we may include assessments and verify the information in your application in compliance with country-specific laws and regulations.

If you have any questions or concerns, please feel free to contact the recruiter.

Interested?

Then you are most welcome with your application, containing your CV and cover letter in English. Apply no later than May 4, 2026.