Customer Director

Om jobbet

Are you motivated by shaping strong partnerships with leading industrial customers and supporting their transition toward a cleaner future?

We are looking for an experienced, driven and relationship-oriented Customer Director to join our team in Solna, Sweden. You will be a part of the Corporate Customers and Markets (CCM) business unit, which serves as the customer interface for large industrial customers, electricity retailers and other power trading companies across the Nordic market.

About the role

As a Customer Director, you'll play a key role in building strong, strategic partnerships with established industrial companies and support innovative new industrial startups on their decarbonization journey.

You will connect with key players in the industry while actively managing and expanding our existing customer base. In addition, you will collaborate with other business areas within Fortum Group to unlock new opportunities and strengthen partnerships across the board. You will travel and engage directly with clients, keeping you at the heart of building impactful relationships across industries.

Your responsibilities will include:

• Identify and engage new clients, uncover opportunities for business growth, and establish a thriving client base.
• Deliver engaging presentations, compelling product/service demonstrations, and high-impact pitches to potential clients.
• Lead complex negotiations, address customer concerns professionally, and close sales deals that elevate our impact.
• Cultivate and nurture relationships with key clients, ensuring their satisfaction while identifying areas for partnership growth.
• Maintain records of sales activities in CRM systems and keep customer databases at the forefront of strategic decisions.

The scope of this role covers Fortum's full product portfolio, which includes Commodity Market Access, PPAs, physical supply, portfolio management, Guarantees of Origin, flexibility services, and strategic partnerships in exciting areas such as hydrogen, new nuclear, and new renewable projects (wind, solar, batteries).

About you

You're a proactive professional who values collaboration, embraces challenges, and brings fresh perspectives with energy and care. You work in a structured way and thrive both independently and in a dynamic team environment.

We're looking for someone who has:

• Extensive experience in sales with a proven track record.
• A solid background in managing large industrial clients.
• Experience and understanding of the energy industry and its complexities.
• Familiarity with large-scale energy contracts is a strong advantage.
• Exceptional negotiation skills, particularly in handling intricate contracts with industrial customers.
• Experience in managing multiple internal and external stakeholders.
• Strong interpersonal and influencing skills that foster collaboration and drive results.
• Educational credentials such as a university degree, MBA, or other relevant qualifications.
• Fluent and confident English and Swedish language skills.

Your commercial awareness and commitment to customer excellence sets you apart. You thrive on building meaningful relationships and driving success, all while maintaining a results-oriented approach.

We offer you

The position provides great development opportunities and the chance to be involved in and influence the company's strategic priorities in close collaboration with other key people in the Nordics.

At Fortum, we believe in a better future and want to be involved in shaping it. Our workplace is a safe place, both physically and mentally. You will grow with professional colleagues, being trusted and free to challenge yourself. We offer comprehensive benefits, flexible working hours, and hybrid work model to support your productivity, development and wellbeing. We are committed to build diverse teams where everyone feels included and is treated equally.

More information about our culture and benefits can be found here.

Interested?

Submit your application (CV) in English via our recruitment tool as soon as possible, but no later than the 22.02.2026.

If you would like to hear more about the position, please contact Vice President Sales, Toni Kekkinen at Toni.Kekkinen@fortum.com or +46703445671.

Our recruitment process
We may begin inviting candidates to interviews already during the application period and will close the position once the right individual is found. After thorough screening, the recruitment process will include two rounds of interviews with different participants, a short digital assessment and lastly a reference check for the finalists.

If you have questions about the recruitment process please contact Keren Shoch at keren.shoch@fortum.com.

If you need any reasonable adjustments during the recruitment process due to a disability or other circumstances, please let us know when applying. We will do our best to accommodate your needs.

To be selected for the position, the applicant may go through background clearance and a health examination including drug testing. Contact details to union representatives can be found on the bottom of this page.

We are Fortum
Fortum is a Nordic energy company. Our purpose is to power a world where people, businesses and nature thrive together. We are one of the cleanest energy producers in Europe and our actions are guided by our ambitious environmental targets. We generate and deliver clean energy reliably and help industries to decarbonise their processes and grow. Our core operations in the Nordics comprise of efficient, CO2-free power generation as well as reliable supply of electricity and district heat to private and business customers. For our ~5 000 employees, we commit to be a safe, and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki. fortum.com