Customer Delivery Head

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Role Summary

HCLTech is hiring a Customer Delivery Head (CDH) to own end‑to‑end service delivery and P&L for a large portfolio of enterprise clients. This role is accountable for delivery excellence, financial performance, client satisfaction, and leadership of global teams across complex IT services engagements.

Key Responsibilities

Full P&L ownership: revenue growth, margins, forecasting, and cost optimization

Drive stable, SLA‑driven delivery with strong governance and operational rigor

Implement strong governance models aligned to ITIL / Agile / DevOps / Managed Services frameworks

Lead governance forums (such as SteerCo, Exec Reviews, Ops Governance) and manage escalations

Lead transitions and transformations in run and new deliveries

Ability to scale operations while driving cost efficiency and innovation

Partner with Sales/Pre‑Sales on new wins, renewals, and account growth

Build and lead senior delivery leadership teams, talent and succession management

Ensure adherence to security, compliance, audit, and regulatory requirements

Experience & Profile

20+ years in IT services / digital / infrastructure services

Prior role as DU Head / Practice Head / Large Account Delivery Leader

Proven P&L ownership of multi‑million‑dollar portfolios

Strong experience with global delivery models (onshore/offshore/nearshore)

Track record in enterprise client management and large‑scale transformations

What Success Looks Like

Consistent margin improvement and revenue growth

High client satisfaction and contract renewals

Stable operations with reduced escalations and risks

Visible impact through automation, transformation, and innovation adoption

Strong leadership bench and low critical‑talent attrition