Business Process & Systems Support Specialist Sales Operations 15631

Om jobbet

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description:

We are looking for an experienced Business Support Specialist

What you will work on:

Provide high-level business support to super users across core applications (CRM, Customer Contracts, Reference/CV management)

Develop and deliver training sessions, webinars, and user guides to ensure effective knowledge transfer

Lead and manage super user networks across business areas and group functions

Identify system improvement opportunities and collaborate with Product Owners to implement enhancements

Support planning and execution of User Acceptance Testing (UAT) for system updates

Define requirements for training materials, guides, and learning solutions

Ensure smooth adoption of processes and tools by end users

Collaborate with cross-functional teams to maintain operational excellence

What you bring:

Proven experience in business support, process improvement, or operational excellence roles

Strong communication skills with the ability to explain complex concepts clearly to different audiences

Experience in training, teaching, or other pedagogical work

Strategic thinking with the ability to prioritize tasks and see the "big picture"

Collaborative mindset and ability to work with diverse stakeholders

Self-driven and capable of independently managing work against defined goals

Fluent in Swedish and English, both written and spoken

Strong analytical and problem-solving abilities