AI CoE Service and Communication Manager

Om jobbet

We're looking for an AI CoE Service and Communication Manager to join us at Telia.

I'm Henrik Hofling, Technology AI Center of Excellence Lead, and I'm searching for someone ready to grow with us. We're a supportive, forward-thinking team focused on ensuring our people are informed, excited, and equipped to adopt AI.

What you'll do:
You will own the AI CoE service experience, combining service design, communication, and hands-on execution to drive AI adoption across the organization.

• Own and evolve the AI CoE service catalogue, packaging AI platforms and tools into clear, user-friendly offerings.
• Design and execute communication and adoption plans, acting as the primary storyteller to showcase AI success and value.
• Coordinate AI learning initiatives, workshops, and hands-on sessions to build readiness across diverse roles and domains.
• Monitor adoption metrics and capture stakeholder feedback to continuously refine services and communication efforts.
  
  

What will help you thrive in this role:
You are an energetic, hands-on communicator with a natural curiosity for technology who bridges the gap between complex AI capabilities and user adoption.

• Proven experience in translating complex technical realities into clear value propositions and driving communication or adoption plans.
• Strong knowledge of how AI solutions are built, operated, and integrated into a broader enterprise technology stack.
• Ability to collaborate seamlessly with technical teams (developers, architects) while fiercely representing user needs and driving practical execution.
• Strong alignment with Telia Way competencies, specifically customer focus, agile learning, resourcefulness, and collaboration.
  
  

Join us to shape smarter living for people, businesses, and the planet

At Telia, we're a team of 15,000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Leading Telecommunications Operator & Climate Leader, we drive change with meaningful, impactful projects while building a sustainable, inclusive world.

Here, you can grow your skills, lead strategic initiatives, and thrive in a supportive, diverse environment.

What we offer

When you join us, you'll receive a comprehensive benefits package tailored to your local market, opportunities for remote work, and more. You'll also have the chance to earn a bonus based on your performance and Telia's results.

Ready to make better happen?

We look forward to receiving your application in English by12th of April, 2026. We may close the position earlier if we find the right candidate, so don't wait too long to apply!

If you're selected for the next stage, you'll be contacted by our Talent Acquisition Partner. Background and reference checks will be part of the process.

Want to know more about this role? Please reach out to Igor Leiste, Talent Acquisition Partner, at igor.leiste@telia.ee.

Equal opportunities

At Telia, we recognize talent by professional skills and growth potential. We champion diversity, ensuring every individual's needs are met, regardless of disability, gender, age, nationality, sexual orientation, or social status. Together, we're dedicated to fostering an inclusive work environment where your uniqueness is our strength.

Join us and let's make better happen - together!