Account Manager

Om jobbet

Howspace is a SaaS platform for collaborative learning & development, and we're looking for a Swedish & English speaking Account Manager to build strong relationships with our mid-market and enterprise customers while acting as a trusted partner. With an NPS score in the excellent range of 50-69, our customers love the product - and your role will focus on driving upsell and expansion to deliver even more value.

Here's what you can expect:

• A global start-up environment with high growth ambitions
• A human-centric company culture
• Hybrid work environment in Sweden, Finland or the Netherlands
• Annual on-target compensation of 55-68k € in SWE & FI, 58-73k € NL for the role & profile outlined below,
  
  with a 70/30 base-variable split
• 50+ purpose-driven Howspacians working with you to bring meaningful change to life through collaborative learning and engagement!

What will this role have ownership of?

• A portfolio of installed base customer accounts, ensuring upsell and expansion targets are met
• Acting as a trusted advisor to senior stakeholders (HR, L&D, Transformation leaders C-level), aligning Howspace with their strategic initiatives
• Identifying and closing upsell and cross-sell opportunities in collaboration with Customer Success and Product teams
• Applying the SPICED framework to map customer Situation, Pain, Impact, Critical Events, and Decision-making across your accounts
• Maintaining accurate forecasts for upsells and expansions, leveraging mutual close plans
• Partnering with Marketing to generate customer stories, case studies, and references
• Provide structured feedback to Product and Customer Success to improve adoption and customer experience

• Proven track record in upsell and expansion sales in B2B Saas industry
• Solid consultative skills with ability to engage executives, uncover business drivers, and align to outcomes
• Excellent relationship management skills; ability to navigate complex organizations and build multi-stakeholder engagement
• Familiarity with Winning by Design methodology and frameworks like SPICED
• Excellent forecasting discipline and CRM hygiene
• Curiosity, with data-driven and self-starter mindset to work in a fast-paced startup environment
• Experience with L&D and collaboration platforms is seen as a great advantage
• Typically requires 4-6 years of experience in Account Manager or Customer Success Manager roles within the Saas industry
• Fluent skills in Swedish and English; other languages are seen as a benefit

We would love to hear from you!

We encourage you to send in your application as soon as possible, as we will go through the applications on an ongoing basis. We value our diverse and inclusive workforce and encourage you to apply even if you don't meet 100% of the listed qualifications, but feel passionate and excited about the opportunity.