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Technical Support Job Opportunity in Ireland for Swedish Speakers (WFH)

Technical Support Job Opportunity in Ireland for Swedish Speakers (WFH)

Cpl Resources · · Ansök senast 29 aug.

Heltid · Tillsvidareanställning

Jobbet har utgått och går inte längre att ansöka.

Have you ever considered to work in Ireland? We are looking for Swedish speakers for a Technical Support Analyst role to work from home (based in Ireland). This opportunity includes a relocation package and is ideal for someone looking for the chance to work abroad. Experience within a customer service/call centre environment would be a plus, but the company offers great training to someone looking to start a career on this industry.

Key Responsibilities:
  • Resolve remote users' IT issues by means of a first-time fix or by dispatching for on-site support, third party or appropriate remote group.
  • Log, validate and diagnose customer issues on the full range of products and applications supported on the customer site.
  • Provide the customer with a solution, analytical troubleshooting and query research, or to route or escalate to the appropriate group.
  • Contribute to a positive team environment and proactively support team members.
Required Skills:
  • Language: Fluent English & Swedish
  • Experience within a customer service/call centre environment preferred.
  • Analytical, trouble-shooting, and investigative skills to resolve customer issues.
  • Technical understanding of hardware, software, and different operating systems.
  • Strong Communications & Organizational skills.
  • Flexible and willing to work variable shift patterns.
Offer:
  • Salary: Competitive + Relocation package
  • Contract: Permanent
  • Training: Fully paid training provided
  • Location: Work From Home (based in Ireland)
Benefits:
  • Employee Reward and Recognition Program
  • Medical Cash Plan
  • Employee Assistance Program (EAP)
  • CPL Group Discount Scheme
  • Bike to Work Scheme
  • Staff Engagement Initiatives and Competitions
  • Be part of a great, friendly, diverse team
Due to current requirements of working from home; please note you must have an ergonomically friendly workspace inclusive of a chair and workstation. You must also have minimum 250 Mpbs Wifi speed.

If this is the role for you, please apply or send your CV to bruno.ribeiro@cpl.ie

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