Account Manager

White Label Agency · Lidköping

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Ansök senast 18 sep.

Jobbet har utgått och går inte längre att ansöka.

Are you our next Account Manager?

At White Label Agency, we treat our clients like our best friends, and we call them our partners. We stay in touch, we help them when they are in need, we look out for them and we recommend our best ideas to them so they can get better. Or rather, you do. The role as Account Manager

As account manager, you will work with marketing agencies mostly in the US, but sometimes also in United Kingdom, The Netherlands, Sweden, or even China. Yep -- you will handle a lot of international connections. They, our partners, design websites for their clients. But instead of having their own developers, they send you the design files and requirements. Your job is to be both their personal contact person, and their project manager in our office. That way, you help them make sure their projects get prepared, built, delivered and paid - super-smoothly. Your skills

That's why we need you to:
  • Native or close to Native English
  • Extrovert, good at connecting with staff and customers.
  • Good negotiation skills
  • Good phone skills
  • Good project management skills
  • Write excellent emails
  • Be great at reading and understanding requirements
  • Have attention to detail
  • Love to be the link between our development team and our partners
  • Know a thing or two about technical stuff, like computers, websites, maybe coding and design too? Not all of it, but the more the better.
Tasks
  • Have phone meetings with customers on the phone
  • Sending emails regarding projects, quotes etc
  • Communicating with the internal team regarding deadlines, feedback and conversations had with the customers.
  • Build long-term relationships with the customers
  • Reactivating old customers, by email and phone.
Relevant experience
  • Customer service
  • Computers in general

Software we use:
  • Salesforce
  • WordPress
  • Gmail
  • Google Suite
  • Slack
  • Adobe Photoshop and XD
You'll have around 10-30 partners that you actively communicate with in a typical week. They will either have one/several dedicated developers that work from our Ukrainan offices directly with the partner, or they will be doing projects on an ongoing basis. Communication will daily be over slack (like skype for teams) and email and then you will have weekly, bi-weekly or monthly calls with the partner to go through pipeline, feedback and general status of the relationship. Our customers are usually smaller digital agencies that are friendly and easy going. You will also communicate with our developers and QA team to follow up on statuses on projects, or help a developer with communicating with the partner.

Evning work will be required some days per week.

We are an English speaking company, so we have no requirement on speaking Swedish. English Native speakers are encouraged to apply.

We will continuously review all applications where the position can be filled before the last application date, which is the 18th of September.

Welcome with your application!

Om arbetsgivaren

Arbetsgivare

White Label Agency

Placering

Lidköping