Travel Support Agent - Danish language

Who are we?

We Dibbers are passionate travel enthusiasts who want to make travel planning as easy as possible - just a few clicks and you're ready to go!
Our cutting-edge online travel platform empowers customers to handle straightforward bookings themselves, while our dedicated support team focuses on helping with more complex cases and last-minute challenges.

We are now looking for aTravel Support Agentto join our growing team! In this role, you'll help ensure an exceptional travel experience by assisting customers when automation and self-service aren't enough.

Let's connect and discuss how you can make a difference on our team!

Apply to DIB if you have:

• Excellent knowledge of Amadeus GDS, with at least 2 years of experience
• Strong skills in flight reservations, including handling special requests, voluntary & involuntary changes, ticket issuing, and refunds
• Experience with booking other travel products such as hotels, trains, buses, rental cars, and ground transportation
• Fluency in spoken and written Danish & English - knowledge of Norwegian and/or Swedish is a plus
• Willingness to work evenings, night shifts, and weekends from home (shift-based work)
• A genuine passion for customer service, with excellent communication skills and a solution-oriented mindset
• Bonus points if you have experience working with Zendesk

What you'll do:

• Assist travelers with new bookings, itinerary changes, disruptions, urgent issues, and complex requests
• Provide empathetic, professional support via phone, email, and chat
• Ensure every interaction reflects our values of speed, care, and efficiency
• Coordinate with Tech, Sales, Customer Success and Product teams to resolve user issues
• Stay updated on airline policies, travel regulations, and system changes

What's awesome about working at DIB?

• Be part of a fast-growing, modern travel company where your voice matters.
• Hybrid working model - flexibility to work remotely.
• Cozy and social office in a central location in Stockholm and Belgrade.
• Training, learning, and development opportunities - we invest in your growth.
• A supportive, ambitious, and international team.

Send us your CV in English and become part of a passionate team reshaping the future of travel. At DIB, every support ticket is an opportunity to turn a problem into a positive memory.

Department Travel Support Locations Stockholm HQ, Copenhagen Office, Belgrade Office Remote status Fully Remote