Technical Support Engineer

Om jobbet

Do you want to work in cybersecurity and help companies build secure networks?

At Clavister, you'll get to combine your technical expertise with problem-solving in a Swedish company with a global reach. We're looking for aTechnical Support Engineerwho wants to provide world-class support to our partners, with a focus on networking, firewalls, and cybersecurity.

About the Role

In this role, you will:

• Provide technical support via phone and ticketing systems
• Troubleshoot network and security issues, using tools like Wireshark and log analysis
• Propose solutions and document them in guides and documentation
• Collaborate with our product teams and contribute to improvements in both products and processes
• Work with Clavister's entire product portfolio within cybersecurity

We're Looking for Someone Who Has:

• Knowledge of networking, e.g., TCP/IP, DNS, DHCP, routing, NAT
• Experience in troubleshooting and log analysis (e.g., Wireshark)
• Basic understanding of firewalls, VPNs, and network protocols
• Experience handling support tickets and using support tools (e.g., Jira)
• Basic skills in Windows and Linux
• An interest in IT security and modern security principles (e.g., SSL, Zero Trust)
• The ability to provide clear technical instructions, both spoken and written

Your Strengths

• You communicate clearly and professionally in English, both verbally and in writing
• You enjoy problem-solving and troubleshooting, and you can explain technical issues in a way others understand
• You're structured, service-minded, and solution-focused - even under pressure
• You're self-driven but enjoy close collaboration with others

Bonus Skills (Not Required)

• Knowledge of Swedish, French, Spanish, or German (spoken and written)
• Hands-on experience designing, implementing, and troubleshooting firewall solutions/networks
• Experience with virtual environments (e.g., VMware, KVM, Hyper-V)

About Clavister

Clavister is a Swedish cybersecurity company with solutions that protect critical infrastructure, businesses, and public organizations in over 100 countries. We develop our products in-house and work closely with our customers from our base in Örnsköldsvik. With us, you'll find meaningful work, technical challenges, and a company culture built on strong collaboration.

How to Apply

Send your CV and a short cover letter. We review applications on an ongoing basis, so don't wait to submit yours. If you have any questions, please contact Stefan Lindkvist, Technical Support Manager, at Stefan.Lindkvist@clavister.com

The position begins with a probationary period of six months.

Team Customer Success Role Technical Support Engineer Locations Örnsköldsvik - HQ , DACH Region, Gothenburg, Remote , Stockholm (Münchenbryggeriet) Remote status Hybrid