Technical Support Engineer

Om jobbet

Job description:

• Develop comprehensive test plans and strategies for EV charging products, ensuring they meet industry standards and regulatory requirements;

• Responsible for independently testing the product quality of our client's EV charging products and energy management products, using a full knowledge of standard references, test methods and requested requirements to identify potential issues and validate product functionality;

• Support the R&D Team in performing mechanical and / or electrical tests and evaluating and documenting the test results;

• Set up and operate testing equipment, tools, and software to execute tests accurately and efficiently;

• Analyze test data and generate detailed reports, providing insights and recommendations for product improvement;

• Provide technical support during product development phases, participating in design reviews and offering input on testability and manufacturability;

• Stay up-to-date with industry trends, standards, and advancements in EV charging technologies, and apply relevant knowledge to improve testing methodologies and processes;

• Collaborate with cross-functional teams, including hardware engineers, software developers, and manufacturing personnel, to ensure effective communication and resolution of issues;

• Contribute to continuous improvement efforts, identifying areas for optimization in the testing process and implementing best practices;

• Adhere to safety protocols and guidelines in all testing activities, ensuring a safe working environment;

• Serve as the primary contact for assigned strategic accounts;

• Understand customer needs and translate them into internal action plans;

• Monitor account performance (volume, margin, service levels);

• Other duties as directed by the Technical Director and the Head of R&D Team.

Job Requirement:

• Bachelor degree in Electrical Engineering, Electronics, or a related field

• Proven experience as a Technical Support Engineer, preferably in the automotive, electronics, or EV charging industry (Fresh graduates who have an affinity with EV Charging products are encouraged to apply)

• Provide pre-sales and after-sales 2nd level of technical support to customers, including but not limited to handling all incoming calls, e-mails and tickets from the ticketing system

• Perform remote troubleshooting and fault remote diagnostic using service diagnostic tools

• Maintain clients' relationships providing support, information and guidance

• Record all issues in the service system and report to R&D to solve all issues according to SLA, keep customers updated about the progress

• Provide pre-sales technical support for installers, including remote configuration and commissioning using the service portal

• Solid understanding of testing methodologies, test equipment, and software tools used in product testing

• Strong analytical and problem-solving skills, with a keen eye for detail

• Excellent written and verbal communication skills, with the ability to effectively collaborate with cross-functional teams

• Good understanding of OCPP protocol and EV charging infrastructure

• Knowledge of EV charging technologies, charging protocols (e.g., CCS, CHAdeMO), and regulatory standards (e.g., IEC, ISO) is advantageous

• Self-motivated, result-oriented, and able to work independently

• Ability to manage multiple priorities in a fast-paced environment

• Willingness to travel within the Europe (incidentally)

• Comfortable working in an intercultural business culture;

• Fluent in English (written and spoken). Any European languages or Chinese would be considered as an advantage.