Om jobbet
When a customer hits a wall, you're the one who figures it out. As our System Specialist, you're the technical depth behind our Customer Support team - the person first and second line turn to when things get genuinely complex. You don't wait for someone to hand you a brief. You dig in, make the call, and make sure the same thing doesn't happen twice.At ACEVE, we back the builders of society. We build digital tools for the people who construct and maintain our physical world - electricians, plumbers, contractors - giving them back their time, clarity, and confidence. We're a Nordic SaaS company on a journey to become Europe's leading platform for construction and skilled trades. We're an AI-first company, and how we work is changing fast. The journey is real: sometimes messy, always driven by intention. We build with grit, openness, and a good dose of joy.
About the role
You sit at the intersection of our customers, our support team, and our engineering organisation. When something breaks - or just doesn't work the way it should - you're the one who takes it further. You diagnose, resolve, and document. You turn a customer's frustration into a fixed problem, and then you make sure the product team knows what caused it. What you do shapes directly how customers experience our software, and that matters.
What will you do
You'll own the technical resolution layer of our support operation - working across channels and teams to make sure nothing slips through.
- Provide third-line technical support to first and second line colleagues, and directly to customers via phone, email, chat, and remote sessions
- Diagnose and resolve technical issues related to software, hardware, and network configurations
- Log all customer interactions and technical issues accurately in our ticketing system
- Build and maintain a deep understanding of our products so you can give customers and colleagues reliable, accurate guidance
- Escalate complex issues to engineering teams with clear context and documentation - and follow them through
- Collect customer feedback and report recurring issues and feature requests to the product team
- Stay current with product updates and best practices in technical support
We believe you have
- Proven experience in a technical support, IT, or customer-facing technical role
- A background in IT systems, finance software, or a related technical domain - formal education or equivalent hands-on experience
- The ability to work through complex problems systematically, even when the path isn't immediately obvious
- Clear, confident communication in both Swedish and English - written and spoken
- A calm, organised approach when things get busy or priorities shift
- Genuine patience and empathy with customers - you know there's a real person behind every ticket
Don't tick every box? Apply anyway. We care more about curiosity, drive, and what you'll build with us than a perfect CV. ACEVE is an equal opportunity employer. We're committed to building an inclusive environment where every voice is heard and every role counts. Our selection process is continuous - we review applications as they come in.
Department Customer Support Role Customer Support Consultant Locations Stockholm - Sweden, Uppsala - Sweden, Linköping - Sweden Remote status Hybrid
