Student Worker - Junior Customer Support Specialist
Om jobbet
Are you a student looking for an opportunity to apply your knowledge from your studies to a dynamic, real-life setting? Join one of Europe’s most established HR tech companies, Sympa, and help us accelerate our growth across the Nordics.
Type: Part time 15-20 hours a week – fixed term for six months with possibility for extension
Location: Stockholm Sweden
Starting date: As soon as possible
Over the last 20 years, Sympa has helped some of the largest companies in the Nordics to put people at the centre of their strategy. With 1,000 customers and a strong install base, we’re on a mission to continue growing.
As a student worker in our Customer Support, you’ll be joining our cross-Nordic support team of 12 colleagues. You will be answering to customer tickets and phone calls, independently solving 1st line support cases. With your individual effort, you’ll make sure the team hits their SLA and other KPI measures.
We’re shaped by clear goals, ownership, and a fast-paced, commercially focused culture. If you’re looking for a friendly yet driven environment where collaboration meets accountability, you’ll fit right in.
As a student worker in our Customer Support, you will:
Investigate and resolve technical issues or unexpected behavior in our software
Analyze logs or user data to find root causes
Help configure or test settings in the system
Learn how to integrations and data flows function in an HRIS platform
Work closely with our product, implementation and development teams
What do we offer?
Sympa is striving for fast international growth while maintaining the agility of a small business, which shapes our work culture. Decisions are made fast, with a flat hierarchy. We are united by a shared purpose: driving success together while having the freedom to innovate, grow, and make a real impact.
As a student worker in Customer Support at Sympa, you will get
Learn how to solve complex technical issues with our customers and grow as a problem solver
Work at a modern, international and fast-growing company
A collaborative, inspiring environment in a team of skilled professionals
The chance to leave your mark on our growth journey
What we value in our candidates
The person we are looking for is technically oriented and interested in SaaS, as well as curious and motivated. You enjoy problem solving and working with people. If you thrive in a fast-paced environment, are highly organized and able to manage multiple priorities, you’ll go far with Sympa.
Furthermore, the following skills and experience are needed to succeed:
Fluency in Swedish and English are mandatory. Danish and Finnish is a plus
Demonstrated technical expertise through studies or prior work experience
Customer-oriented way of thinking
Enjoy working in a team, but are also proactive and independent
Good communication skills – both written and verbal
Ability to work from our office in Stockholm with some hybrid flexibility
Got your attention?
Great! Send us your CV and a short application letter to introduce yourself. The position will be filled as soon as we find the right candidate. If you have any questions on the role, you can contact our hiring manager, Paavo, for this position.
Paavo Porkka
Head of Customer Support
[email protected]
