Swedish-speaking Responsible Gaming Analyst in Malta

Om jobbet

Our client is looking for a passionate and dedicated Swedish-speaking Responsible Gaming Analyst to join their team in Malta. Your contribution to the company is to maintain the top-class standards of their responsible gaming practices.

What are they looking for?

• Native or fluent Swedish speaker with English fluency

• Genuine interest in the psychology of addiction, regulatory and compliance knowledge

• Ability to listen effectively and understand others, empathy

• Willingness to learn and improve

• Positive mindset and a flexible approach

• A good team player

• Analytical thinking with excellent attention to detail

• Ability and will to work in a fast-paced, dynamic environment

What are the responsibilities?

• Analyse reports to identify potential addictive behaviour, contact players who are at risk and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and blocking of accounts.

• Monitor escalated player registrations to prevent and avoid underage gambling

• Monitor escalated self-excluded players to assess risk and refund, eligible players

• Monitor and review follow-up case report on a daily, weekly, and monthly basis

• Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded

• Recommend changes and/or amendments to Responsible Gaming operational activities and processes

• Work closely with the Responsible Gaming Management to instil a culture of Responsible Gaming through promoting awareness, and delivering training as required

What are the benefits?

• Private health insurance

• Free breakfast and lunch

• Wellness allowance

• Birthday leave

• Company and Team building events

• Relocation package to Malta including flight and 2 weeks of accommodation

Required language: Swedish