Swedish-speaking Customer Support Agent for iGaming Company in Malta

Om jobbet

Ready to swap grey skies for 300 days of sunshine - and kick-start your career in the iGaming world?

This role is all about building a new life abroad, gaining international experience, and joining a vibrant community of expats in Malta.

Picture this: you live five minutes from the sea, grab an iced latte before work, and spend your evenings exploring beaches, rooftop bars, and a social scene full of people who, just like you, packed a suitcase and took a chance on something bigger.

That's what this opportunity offers.

The Job - Customer Experience in Sports & Casino

You'll be the go-to person for Swedish players who need help with anything from account questions to payments and general support. Calls, chats, emails - you'll handle it all, and no two days ever look the same.

You'll become a mini-expert in sportsbook & casino, and you'll get the freedom to actually solve problems - not just pass cases around. Your ideas and feedback will matter, and your voice will be heard.

What You'll Be Doing

Helping customers via phone, chat and email

Solving cases fully - not just forwarding them

Approving withdrawals and handling KYC

Running daily security checks

Spotting trends and sharing insights to improve processes

Working closely with other internal teams

Reaching your KPIs and contributing to a strong team atmosphere

Who You Are

Fluent in Swedish

Curious, social and confident in your communication

Interested in sports/casino (or at least not confused by the concept of odds...)

Open to shift work

A multitasker who enjoys a fast-paced environment

Career & Development

You won't get stuck here - the company invests heavily in growth.

There's an internal Academy where you can develop in areas like:

Fraud

Compliance

Product

Escalations

Commercial

Perfect if you want a long-term international career.

What You Get

Relocation package + bonus scheme

Hybrid work setup + up to 40 days fully remote abroad per year

Private international health insurance

Wellbeing allowance

Home office setup bonus

Breakfast on Tuesdays, lunch on Mondays & Wednesdays

Regular team events and a big social expat community

If you're dreaming of a fresh start, warm weather and a career that actually leads somewhere - Malta might just be your next big chapter.

Required language: Swedish