Swedish-speaking Content Moderator & Customer Support Agent in Malta

Om jobbet

Tech Company | Online Marketplace | Relocation to Malta | Hybrid / Remote in Malta

Looking for a Swedish-speaking job in Malta where you can build international experience, not just take a job abroad?

Join a fast-growing tech company in Malta working with global online marketplaces, helping create safer digital spaces for millions of users.

This is your chance to work in tech, gain experience in online moderation, payments, disputes and fraud prevention, while living in the Mediterranean.

Why Malta?

Malta has become one of Europe's leading hubs for tech, digital services and online platforms.

Living in Malta means:

300+ days of sunshine

International work environment

English-speaking business culture

Strong Scandinavian expat community

Mediterranean lifestyle by the sea

This role strengthens your CV with experience in customer operations, online marketplaces, fraud prevention and digital compliance.

The Role - Swedish Content Moderator & Customer Support Agent (Email-Based)

This is not a phone-heavy call centre job.

You'll support users via email, helping buyers and sellers navigate marketplace rules, payments and disputes.

Your responsibilities include:

Responding to user inquiries via email

Managing complaints and disputes between buyers and sellers

Handling returns, refunds and payment adjustments

Processing payments and resolving discrepancies

Monitoring fraud and policy violations

Reviewing content and ensuring compliance with publication rules

Collaborating with internal teams and external partners

Providing feedback on user trends and system improvements

You'll become an expert in marketplace rules, digital transactions and online safety.

Who You Are

Fluent in Swedish

Good English skills

Detail-oriented and structured

Comfortable making decisions based on guidelines

Reliable and accountable

Interested in tech, marketplaces or the sharing economy

Previous experience is a plus - but not required.

What matters most is your mindset.

Career Growth in Tech & Moderation

50% of managers and specialists started as content moderators.

From here, you can grow into:

Quality & Training

Fraud & Risk

Compliance

Team Lead

Operations

If you're ambitious, Malta's tech sector offers real internal mobility.

What You'll Get

- Flexible hybrid model (Work from home in Malta or office)

- Additional vacation days

- Private health insurance

- Team performance bonus

- Work-from-home allowance

- Relocation support

- Free office transport from selected areas

- Corporate discounts (gym, shops, taxis)

- Comprehensive onboarding and continuous training

- International work environment

Required language: Swedish